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CIPS L5M9 Exam Syllabus Topics:

SectionWeightObjectives
Principles of Operations Management15-20%- Input-transformation-output model
- Operations strategy alignment with organizational goals
- Value creation, efficiency and effectiveness
- Definition, scope and role of operations management
- Linkages between operations, procurement and supply chain
Lean, Agile and Responsive Operations15-20%- Application in manufacturing, service and public sectors
- Lean principles: waste elimination, value stream mapping
- Agile approaches: flexibility, responsiveness and speed
- Comparison and integration of lean and agile
Operational Risk, Sustainability and Ethics15-20%- Identifying, assessing and mitigating operational risks
- Ethical and responsible operations management
- Sustainable operations: green practices, circular economy
- ESG considerations in operational design and delivery
Quality Management and Performance Measurement15-20%- Key Performance Indicators (KPIs) for operations
- Total Quality Management (TQM) concepts and application
- Quality control, assurance and improvement tools
- Measuring efficiency, productivity and customer satisfaction
- Quality standards: ISO 9000 series and related frameworks
Process Design, Planning and Improvement20-25%- Capacity planning, demand management and resource allocation
- Process mapping, workflow and design principles
- Benchmarking and process optimization
- Forecasting, scheduling and inventory management
- Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR

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CIPS Operations Management Sample Questions (Q120-Q125):

NEW QUESTION # 120
Continuous Operations is a manufacturing methodology which is driven by forecasted customer numbers and has a low level of work-in-progress inventory. Is this true?

Answer: A

Explanation:
Firstly, look to see if the statement is true or false. It is true (this is taken from the table comparing continuous operations to intermittent operations on p.15). Therefore you can automatically discount options 3 and 4. Between 1 and 2, option 1 is incorrect as there is a high level of automation in continuous operations.


NEW QUESTION # 121
Spotted Elephant Ltd is a confectionary manufacturer whose operations department is headed by Brian. Brian is looking into Total Quality Management and ways of implementing this in the factory. He is considering the introduction of Total Productive Maintenance. What would this involve?

Answer: C

Explanation:
2 is the correct answer. The Total Productive Maintenance approach is about ensuring machinery is always at fulloperating power. In order to do this, the machinery will need to be serviced more frequently. See p.109


NEW QUESTION # 122
Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

Answer: B

Explanation:
you can't touch or hold), also requires operations management. P.2


NEW QUESTION # 123
Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.

Answer: C,D,E

Explanation:
The other 5 principles are; customer focus, system integration, communication and continuous improvement


NEW QUESTION # 124
Sunshine Ltd is a global manufacturer of confectionary with sales of products in over 30 different countries bringing in a revenue of over £5m. Due to different cultures and tastes, they produce similar products for each country market, but tweak the recipe slightly for each customer base. Which type of manufacturing process is used at Sunshine Ltd?

Answer: C

Explanation:
This is mass customisation as the items are produced both in large quantities and are customised for different client bases. See p.53 for more information on different production methods


NEW QUESTION # 125
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