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| Section | Weight | Objectives |
|---|---|---|
| Education Cloud Settings and Configuration | 20% | - Explain how to set up and configure an Education Cloud org - Describe the capabilities of Education Cloud - Explain the Education Cloud architecture and concepts - Determine the correct settings and configuration for a deployment |
| Recruitment and Admissions | 17% | - Determine the correct tools and methods to support Recruitment and Admissions - Configure Recruitment and Admissions - Explain Student data model and relationships |
| Analytics and Einstein for Education Cloud | 10% | - Describe Education Einstein capabilities - Determine reporting and analytics solutions for an Education Cloud implementation |
| Advancement | 11% | - Determine the correct tools and methods to support Advancement operations - Explain Advancement data model and relationships |
| Student Success and Support | 22% | - Configure Student Success - Explain Advising data model and relationships - Determine the correct tools and methods to support Student Success and Support |
| Stakeholder Management and Ecosystem | 5% | - Identify the appropriate stakeholders for a project - Explain the Education Cloud Ecosystem |
| Education Cloud Integration and Data Management | 15% | - Explain data migration strategies - Describe data management considerations - Determine integration patterns for an Education Cloud implementation |
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NEW QUESTION # 185
A Recruitment department wants to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp.
Which solution set should the consultant recommend?
Answer: A
Explanation:
Centralizing Recruitment Efforts: Service Cloud provides a robust platform for managing and automating recruitment processes, including case management, communication tracking, and applicant management.
Digital Engagement: The Digital Engagement add-on for Service Cloud enables institutions to engage with students through various social channels, including WhatsApp, SMS, and more.
Solution Set Benefits:
Service Cloud: Offers tools for managing and automating recruitment processes, tracking applicant progress, and maintaining communication logs.
Digital Engagement: Facilitates multi-channel communication, allowing recruitment teams to interact with students on their preferred platforms like WhatsApp.
Implementation Steps:
Enable Service Cloud: Ensure Service Cloud is enabled in the org.
Set Up Digital Engagement:
Navigate to Setup and enable Digital Engagement.
Configure channels such as WhatsApp, SMS, etc., by following the setup wizards and integrating them with the existing Service Cloud setup.
Customize to Fit Recruitment Needs: Tailor the solution to meet specific recruitment workflows and requirements.
Training and Adoption: Provide training to the recruitment team on how to use the new tools and monitor adoption to ensure they leverage the system effectively.
Reference:
Salesforce Documentation: Service Cloud
Salesforce Documentation: Digital Engagement
NEW QUESTION # 186
A university is implementing a student community and rolling it out to 20,000 students. The IT manager is concerned about the large increase in users accessing the system at any one time.
Which three steps should the consultant recommend?
Choose 3 answers
Answer: B,D,E
Explanation:
Explanation
The consultant should recommend to develop a performance testing strategy, identify areas that may impact governor limits, and log a case with Salesforce Support to increase limits as three steps to prepare for the large increase in users accessing the system at any one time. Developing a performance testing strategy means creating and executing tests that measure how the system performs under different scenarios and conditions, such as load testing or stress testing. Developing a performance testing strategy can help evaluate the system's reliability, scalability, and responsiveness when faced with high user demand. Identifying areas that may impact governor limits means finding and analyzing the code or processes that may consume excessive system resources or exceed the predefined limits set by Salesforce, such as CPU time limit or SOQL query.
NEW QUESTION # 187
Where can a primary school customer connect with other people to share insights on using Education Cloud?
Answer: B
Explanation:
The Trailblazer Community is a platform where Salesforce users, including those using Education Cloud, can connect, share insights, and collaborate. Primary school customers can join this community to find resources, ask questions, and learn best practices from other educators and Salesforce experts. It is an excellent place for networking and getting support from the broader Salesforce ecosystem.
Reference:
Trailblazer Community
Education Cloud Community Groups
NEW QUESTION # 188
A university plans to implement Advisor Link for approximately 90,000 students. The university needs to populate data from the student information system (SIS) to Salesforce. The dataexported from SIS needs to be automatically modified to correspond to values in Salesforce.
Which integration approach should the consultant recommend?
Answer: D
Explanation:
AnETL tool is an integration approach that the consultant should recommend to populate data from the SIS to Salesforce, and automatically modify the data to correspond to values in Salesforce. An ETL tool is a software application that can extract, transform, and load data from one system to another. An ETL tool can perform data transformations such as mapping, filtering, sorting, and aggregating, to ensure that the data from the SIS matches the values in Salesforce. Lightning Connect, Salesforce Data ImportWizard, and Salesforce Data Loader are not integration approaches that can automatically modify the data to correspond to values in Salesforce. References:
https://developer.salesforce.com/docs/atlas.en-us.integration_patterns_and_practices.meta
/integration_patterns_and_practices/integ_pat_what_is_etl.htm
https://trailhead.salesforce.com/en/content/learn/modules/data-integration-strategies
NEW QUESTION # 189
The intellectual Property department at a research university needs to manage the institution ' s patents. The department does not serve students and has a B2B business process.
Whichaccount mode! should the constant recommend?
Answer: C
Explanation:
The consultant should recommend the Standard account model for the Intellectual Property department, because it allows them to use the standard Account and Contact objects to manage their B2B business process, without creating additional records or relationships. The Household account model and the Administrative account model are designed for managing B2C or educational relationships, not B2B.
References:
https://powerofus.force.com/s/article/EDA-Account-Model
https://help.salesforce.com/s/articleView?id=sf.account.htm & type=5
NEW QUESTION # 190
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