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| Section | Objectives |
|---|---|
| Care Coordination and Care Plans | - Care plan creation and lifecycle management - Care team collaboration and task management |
| Integration and Interoperability | - Integration with EHR systems and external healthcare systems - Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts) |
| Data Model and Patient / Member Management | - Patient / member data organization and relationships - Person accounts, contacts, and care team structures |
| Security, Compliance, and Privacy | - Data access controls, sharing models, and consent management - HIPAA-related considerations in Salesforce Health Cloud |
| Reporting and Analytics | - Tracking outcomes and operational insights - Healthcare reporting and dashboards |
| Health Cloud Fundamentals | - Healthcare industry concepts and use cases for Health Cloud - Core Health Cloud features and capabilities |
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NEW QUESTION # 69
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
Answer: D
Explanation:
To help streamline caller authentication for Contact Center agents, a consultant should recommend Bloomington Caregivers use the Identity Verification Flow Templates feature in Health Cloud. This feature allows agents to launch a flow from the utility bar or a record page to verify a caller's identity before processing their requests involving sensitive information. The flow prompts the agent to search for the caller in Health Cloud, select a reason for the call, ask verification questions based on predefined rules, and capture engagement details8. Customer Identity OmniScript Templates, Reusable Verification FlexCards, or Verify Customer Identity Process Flow are not features that exist in Health Cloud.
NEW QUESTION # 70
Bloomington Caregivers wants to share details about a patient's medical condition with a local hospital through an integration.
What should a consultant recommend as the appropriate method for the local hospital to access the information leveraging Health Cloud functionality?
Answer: A
Explanation:
Step 1: Requirement Analysis
Bloomington Caregivers wants to share a patient's medical condition details with a local hospital through integration. The recommended method must leverage Health Cloud functionality for standardized, interoperable health data sharing.
Step 2: Salesforce Health Cloud FHIR API
Health Cloud provides native support for the FHIR (Fast Healthcare Interoperability Resources) APIs to facilitate seamless and standardized clinical data exchange (including medical conditions, allergies, medications, etc.) with external systems.
Extract:
"Health Cloud supports the FHIR standard and provides FHIR APIs for accessing and sharing clinical data such as conditions, observations, and encounters with external health systems." Administer Health Cloud - FHIR APIs Step 3: Review of Options A . Expose the MedicalCondition object through an Apex class: Not standards-based; not recommended for clinical interoperability.
B . Use the FHIR Patient API through DataRaptor: DataRaptor is an OmniStudio tool for extracting data, but not specifically for FHIR API access.
C . Leverage the MedicalCondition Integration Procedure: Integration Procedures are used for orchestrating APIs but are not directly the mechanism for sharing FHIR data externally.
D . integrate using the FHIR Clinical API: Correct - aligns with healthcare interoperability standards and Health Cloud's FHIR support.
Reference:
Health Cloud FHIR API Documentation
Omnistudio Standard Guide
NEW QUESTION # 71
How Can you restrict access to an entire patient / member list or to specific columns of that list? (Choose two)
Answer: B,D
Explanation:
Reference and details below.
NEW QUESTION # 72
In which two ways can an administrator ensure that Patient Risk scores are recalculated periodically? (Choose Two.)
Answer: A,C
Explanation:
Reference and details below.
According to the Health Cloud Data Model Developer Guide, two ways that an administrator can ensure that Patient Risk scores are recalculated periodically are:
Set up a scheduled Apex batch job. This method allows the administrator to create an Apex class that implements Database.Batchable interface and Schedulable interface, and schedule it to run at specified intervals using Apex Scheduler.
Set up an Apex batch job and run it manually. This method allows the administrator to create an Apex class that implements Database.Batchable interface, and execute it manually using anonymous Apex code or developer console. Using CMS recalculation API is not a valid way, as CMS recalculation API is not a feature of Health Cloud. Using a third party API to recalculate CMS risk score is not a recommended way, as it can introduce security and integration risks. Creating a Healthcare Provider enrollment flow is not a relevant way, as it has nothing to do with patient risk scores.
NEW QUESTION # 73
Clinicians want to see an overview of the patient's life, like Starting a New Job, Birth of a Baby, Divorce, etC.
to understand the patient better and help them with a personalized care plan. What should the administrator configure in the Health Cloud so the clinicians can access this information in one place?
Answer: B
NEW QUESTION # 74
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