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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Channel Strategy	25%	- User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management - Channel architecture design 1. Public vs. private channel strategy 2. Channel segments and cross-org channels 3. Channel naming conventions and organization
Topic 2: Migration and Change Management	5%	- Migration planning 1. Transition from other platforms 2. Data migration strategies - Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans
Topic 3: Workflows and Integrations	12%	- Integrations and apps 1. App management and distribution 2. Third-party integrations - Workflow Builder 1. Custom workflow templates 2. Automate routine processes
Topic 4: Discovery	20%	- Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs - Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers
Topic 5: Security	18%	- Slack security and compliance 1. Enterprise Key Management (EKM) 2. Data Loss Prevention (DLP) 3. Retention policies and export - Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning
Topic 6: Governance and Administration	20%	- Governance framework 1. Data governance and compliance 2. Channel management policies 3. Acceptable use policies - Workspace administration 1. Guest access management 2. Workspace settings and policies 3. Roles and permissions

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Salesforce Certified Slack Consultant Sample Questions (Q88-Q93):

NEW QUESTION # 88
A company's Workspace Owner wants to improve team productivity and collaboration. Which feature in the Slack analytics dashboard should they focus on to get insights into how effectively their team is collaborating?

A. Frequency of app integration usage
B. Active channels and engagement levels
C. Number of files uploaded
D. Total messages sent per user

Answer: B

Explanation:
Focusing on active channels and their engagement levels provides valuable insights into how team members are collaborating and participating in workspace discussions, which is crucial for assessing and improving team productivity and collaboration.

NEW QUESTION # 89
Your client is planning to migrate their communication from a traditional email system to Slack.
They are concerned about ensuring a smooth transition for all team members while maintaining productivity. What is the best practice for this migration?

A. Implement Slack for a small group of users first, then gradually expand to other teams
B. Migrate all users at once and decommission the email system immediately to encourage rapid adaptation
C. Avoid any formal training, allowing users to explore and learn Slack on their own to build confidence
D. Provide a detailed manual and expect users to learn Slack before the migration date

Answer: A

Explanation:
Introducing Slack to a small group of users first allows for a more controlled and manageable transition. It provides an opportunity to gather feedback, make adjustments, and create best practices before rolling out to the entire organization. This phased approach reduces the risk of disruption and increases the chances of a successful adoption.

NEW QUESTION # 90
You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A. Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
B. Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
C. Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
D. Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.

Answer: A

Explanation:
The best course of action is a structured support path: self-service first, escalation second. A mature Slack support process should give users clear internal resources for common access issues, such as SSO instructions, password guidance, supported device requirements, or known troubleshooting steps. If the user cannot resolve the issue through documented resources, the next step is a service ticket so the IT or Slack admin team can handle the problem through a trackable support workflow. Option A is too narrow and assumes the issue is local connectivity or password-related. Option B skips self-service and increases ticket volume unnecessarily. Option C relies on a channel and a phone call, which may be useful in some urgent cases but is not the best general process for access issues because access problems often require identity- provider or admin intervention. Slack's help ecosystem emphasizes searchable help resources and structured admin support, and the consultant's role is to design support processes that scale beyond launch.
Reference topic: Learning and Enablement - user support model, self-service resources, escalation paths, and adoption operations.

NEW QUESTION # 91
Your client is trying to increase Slack adoption across their grid. Their current setting for private channel creation is set to Workspace Admins and Owners only. They would like to make this available for everyone except guests.
Where can this change be made?

A. Adjust channel management settings in org settings, channel management to make sure all workspaces get the same settings.
B. Adjust channel management settings by going to org settings, organization policies, then select permissions and update channel management policy for private channels.
C. Adjust channel management settings in workspace settings and channel management for individual workspaces where the Slack adoption was low.
D. Members can adjust channel management settings in individual workspaces where the Slack adoption was low.

Answer: B

Explanation:
The correct answer is B . The client is on Enterprise Grid and wants to change private-channel creation permissions across the grid, not only inside selected workspaces. That makes this an org-level policy decision.
The appropriate path is org settings, organization policies, permissions, then the channel management policy for private channels. Option A is wrong because adjusting individual workspace settings would create inconsistent behavior across the grid and would not satisfy a grid-wide adoption policy. Option C is close but too imprecise; the tested location is organization policies under permissions, not simply "org settings, channel management." Option D is invalid because members cannot change administrative channel-creation policies.
From a governance standpoint, allowing everyone except guests to create private channels can reduce admin bottlenecks and increase adoption, but it must still be controlled centrally so the client maintains a consistent permission model across all Enterprise Grid workspaces.

NEW QUESTION # 92
A company wants to enhance the security of their Slack workspace by ensuring that only authorized employees can access it. What identity management setting should they implement?

A. Implement SAML-based Single Sign-On (SSO) with their corporate identity provider
B. Allow users to create accounts using their personal email addresses
C. Enable open registration for all users with an email verification process
D. Require administrators to manually create accounts for each employee

Answer: A

Explanation:
Implementing SAML-based SSO with the company's corporate identity provider enhances security by ensuring that only authorized employees with corporate credentials can access the Slack workspace.

NEW QUESTION # 93
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