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| Section | Weight | Objectives |
|---|---|---|
| Solution Design | 36% | - Define future state architecture - Validate data model fitment - Design future state business processes - Map Energy and Utilities Cloud components to requirements - Define security and data access model - Understand deployment tools and best practices |
| Implementation | 38% | - Data migration and integration - Industry-specific component setup - Initial setup and configuration - Contract management configuration - Post-sales process enablement - Order Capture setup - Product and pricing configuration - License and access management |
| Test and Deploy | 13% | - Deployment planning and execution - User acceptance testing management - Testing strategy and scenario design |
| Discovery | 13% | - Identify gaps between requirements and standard capabilities - Document customer business needs, value and vision - Understand current state architecture |
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NEW QUESTION # 38
Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of quoting? Choose 2 answers
Answer: C,D
NEW QUESTION # 39
An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?
Answer: D
NEW QUESTION # 40
An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?
Answer: D
NEW QUESTION # 41
Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?
Answer: D
Explanation:
Salesforce Energy and Utilities Cloud provides a comprehensive, unified view of utility customer interactions across multiple channels, facilitating seamless service and support. The digital interaction platform, by leveraging omnichannel data access, enables utilities to offer their customers a consistent experience whether they're accessing information online, through mobile applications, or via internal console applications. This approach ensures that all data access methods are integrated and provide a unified experience, reflecting Salesforce's commitment to creating connected customer experiences across various touchpoints. Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of creating a connected and seamless customer experience across different channels and platforms, which is achieved through omnichannel data access. This can be further explored in the Salesforce Energy and Utilities Cloud guide and the Salesforce Omnichannel features documentation: https://www.salesforce.com/products/industries/energy-and-utilities/overview/
NEW QUESTION # 42
A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with employee transformation.
What solution component of Energy and Utilities Cloud should be recommended and mapped to get them started on the transformation journey?
Answer: B
NEW QUESTION # 43
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