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| Section | Weight | Objectives |
|---|---|---|
| Interaction Design | 14% | - Defining user flows and interactions - Creating wireframes and prototypes - Designing effective page layouts |
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Discovery | 13% | - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs - Identifying customer experience objectives and goals |
| UX Fundamentals | 16% | - Understanding accessibility standards and guidelines - Describing the user-centered design process - Identifying user interface design principles |
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115. Frage
Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use?
Antwort: C
Begründung:
The correct answer is A. Personalized Navigation Tabs, as stated in the uploaded study guide. The requirement specifically concerns the Salesforce mobile app and giving employees quick access to apps, objects, and other frequently used Salesforce items. Personalized Navigation Tabs provide the navigation mechanism identified by the guide for this purpose.
The design objective is straightforward: frequently accessed resources should be easily reachable from the user's primary navigation rather than forcing repeated searching or unnecessary movement through unrelated areas. Personalization also allows the navigation experience to reflect what individual users access most often.
Option B, Console Navigation, is intended for console-style working environments where users handle multiple records and related information within a workspace. It does not match the mobile quick-access requirement described here.
Option C, Utility Bar, provides persistent access to selected productivity utilities within supported Lightning applications, but it is not the mobile navigation feature specified by the answer key.
This question reinforces a recurring UX Designer principle: select Salesforce navigation features according to the user's working context. For mobile users who need fast access to apps, objects, and commonly used items, the guide specifies Personalized Navigation Tabs.
Study Guide reference/topics: Salesforce mobile app, Personalized Navigation Tabs, navigation, productivity, Declarative Design.
116. Frage
Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1. What should they consider about themes and branding?
Antwort: A
Begründung:
The study guide identifies C. The color palette is auto-generated based on the brand color to be WCAG compliant as the correct answer. Salesforce's current theming architecture reinforces this principle.
Administrators define a primary brand color, and Salesforce generates complementary palette values for the interface. With SLDS 2 themes, Salesforce specifically generates accent, container-accent, and border-accent colors that meet applicable WCAG color-contrast requirements. Salesforce explicitly discourages overriding those generated accessible colors because manually selected replacements may no longer provide adequate contrast. This is important because a company brand color selected in isolation does not guarantee accessible text, controls, borders, or component states. A design system must derive related colors with sufficient perceptual separation and contrast across the interface.
Option A reverses the recommended practice: accessible generated values should generally not be overridden merely for visual preference. Option B is too restrictive; Salesforce branding supports considerably more customization than changing only a single brand color.
The UX principle is to preserve organizational identity while allowing the design system to generate accessible supporting values. This makes branding scalable across components without requiring designers to manually calculate every UI color combination.
Study Guide reference/topics: Themes and Branding, WCAG, accessible color palettes, brand colors, Declarative Design.
117. Frage
What is the relationship between inclusive design and accessible design?
Antwort: B
Begründung:
The correct answer is B. Inclusive design is a methodology and accessible design is based on guidelines, as explicitly stated in the study guide. The distinction matters because inclusive and accessible design are closely related but are not interchangeable concepts. According to the framing used by the study guide, inclusive design is a methodology. It influences how designers approach a problem by considering exclusion, human diversity, varying contexts, and the range of people who may interact with a solution. Accessible design, in contrast, is grounded in defined accessibility requirements and guidelines. Within digital interfaces, this includes structured requirements such as those represented by accessibility standards and WCAG principles.
Option A incorrectly categorizes both concepts as methodologies based on guidelines. Option C reverses the study guide's distinction by treating accessible design as the methodology. The two practices reinforce one another. Inclusive design broadens the design process by asking whose needs may be missed, while accessibility guidance provides concrete criteria against which interface implementation can be assessed. For a Salesforce UX Designer, the practical lesson is that meeting accessibility requirements is necessary, but inclusive design asks a broader question about whether the overall experience accommodates a diverse range of users and circumstances.
Study Guide reference/topics: Inclusive Design, Accessible Design, accessibility guidelines, Human-Centered Design.
118. Frage
Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that needs to be implemented quickly.
Where should the team go to explore Lightning component code, documentation, and specifications?
Antwort: B
Begründung:
The best place for the team to explore Lightning component code, documentation, and specifications is the Components Library on developer.salesforce.com1.The Components Library is the Lightning components developer reference, where the team can find code samples, SDKs, tools, metadata coverage information, and a developer guide for Lightning Web Components1.The team can also use the live code environment to code their first Lightning web component and see the results in real time2. Salesforce Extensions for VS Code (A) is a powerful tool for developing Lightning components, but it is not a source of code, documentation, and specifications. Design Tokens on SLDS website (B) are a way to store and maintain consistent design attributes across different platforms, but they are not specific to Lightning Web Components.Reference:
Components Library on developer.salesforce.com
Get Started Coding | Lightning Web Components Developer Guide
119. Frage
Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1.
What should they consider about themes and branding?
Antwort: A
Begründung:
Themes and branding allow Salesforce app developers to customize the look and feel of their apps to match their company's branding and accessibility standards. One of the features of themes and branding is the ability to select a brand color, which is the primary color used for buttons, links, and highlights. Salesforce automatically generates a color palette based on the brand color, which includes accessible colors that meet the WCAG 2.1 contrast ratio guidelines. This ensures that the app is visually appealing and accessible to users with different color vision abilities. Developers can also customize other aspects of the theme, such as the logo, page background, and default font.[Themes and Branding Basics], [Accessibility in Salesforce]
120. Frage
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