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| Section | Objectives |
|---|---|
| Tools and Artifacts | - Salesforce platform capabilities
|
| Value Design | - Challenge framing and problem definition
|
| Intangible Deliverables | - Stakeholder alignment
|
>> Valid Plat-UX-102 Exam Answers <<
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NEW QUESTION # 150
A strategy designer is facilitating a cross-functional critique on a concept for their company's new loyalty program.
What should the designer do to ensure all voices are heard, regardless of position?
Answer: B
Explanation:
A round-robin format ensures that each participant has an equal opportunity to provide feedback, regardless of their role or seniority. This structured approach promotes inclusivity and diversity of thought by giving all participants a voice in the critique process.
NEW QUESTION # 151
The strategy designers at Cloud Kicks are leading a large number of projects initiated by various stakeholders. They implement an Impact & Effort matrix to help them prioritize their work.
What is the purpose of an Impact & Effort matrix?
Answer: A
Explanation:
The purpose of an Impact & Effort matrix is to prioritize projects based on key goals outlined in project framing. An Impact & Effort matrix is a tool to evaluate and compare projects based on two criteria: the impact they have on achieving the desired outcomes, and the effort they require to implement. Projects that have high impact and low effort are usually prioritized, while projects that have low impact and high effort are usually deprioritized. An Impact & Effort matrix does not compare products based on predefined criteria or classify projects according to their level of urgency.
NEW QUESTION # 152
Cloud Kicks' product team is working with the sales team to identify a new feature to add to their next product release. A developer on the team believes it may be on an upcoming Salesforce Release.
Which resource should be used to verify this?
Answer: A
Explanation:
Salesforce Developer Release Notes provide detailed information on upcoming features and updates, including new functionalities that might be relevant to the team's needs. Checking these notes can confirm whether the anticipated feature will be part of a future Salesforce release, aiding in planning and decision-making.
NEW QUESTION # 153
A job listing company has launched a campaign around the adoption of its social app for professional networking.
What should the team measure to gain the most trustworthy perspective and discourage artificially increasing (or "hacking") the company success metrics?
Answer: A
Explanation:
The best way to measure the success of a social app for professional networking is to track the new connections made between users, as this reflects the value proposition and user engagement of the app. Measuring the number of times a user opens the app per day or the new account activations may not capture the true impact of the app, as users may open the app without interacting with others or create accounts without using them.
NEW QUESTION # 154
The strategy designer is creating a new loyalty program for Cloud Kicks and wants to map the key people who may influence or be impacted by the program. Which mapping process should the designer use to achieve this goal?
Answer: A
Explanation:
Ecosystem mapping is the technique used to identify and visualize the people, roles, and organizations that influence or are impacted by an initiative - exactly what ' s described here. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Ecosystem mapping makes the wider system visible by identifying people, groups, organizations, relationships, influence, and impact around an initiative. That view helps reveal champions, detractors, decision makers, dependencies, and stakeholders who might otherwise be overlooked. Here, Ecosystem Mapping is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Journey Mapping focuses attention elsewhere, while Service Mapping addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam:
select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Design as a Social Practice - Learn About Ecosystem Mapping
NEW QUESTION # 155
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