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| Section | Weight | Objectives |
|---|---|---|
| Customer Success | 10% | - Explain customer journey & IT purchasing models - Define customer success |
| Business Acumen | 30% | - Interpret key financial terms (e.g., CAPEX, OPEX) - Evaluate products and services to meet customer goals - Describe renewal cycle and risk action planning |
| Cisco Tools and Processes | 20% | - Explain Smart Accounts & Smart Licensing - Describe CX Portfolio and deal management processes |
| Customer Success Foundation | 10% | - Describe recurring revenue financial terms - Explain the stages of the customer lifecycle - Define customer experience - Explain recurring revenue financial implications |
| Roles and Responsibilities | 30% | - Explain renewals tasks and success metrics - Describe Renewals Manager role and integration |
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NEW QUESTION # 89
Which business benefit of on-time renewals on Cisco products and services is valid?
Answer: A
Explanation:
On-time renewals on Cisco products and services can provide various business benefits to customers, such as ensuring continuous support, access to the latest software updates, and improved security and performance.
One of the benefits that is valid according to the Cisco Renewals Manager exam is rebates and discounts from Cisco. This means that customers who renew their contracts on time can enjoy lower prices and incentives from Cisco, which can help them reduce their total cost of ownership and increase their return on investment.
NEW QUESTION # 90
Which architecture addresses customer needs for voice, video, and data?
Answer: C
Explanation:
The architecture that addresses customer needs for voice, video, and data is C. Collaboration. Collaboration is one of the four main architectures that Cisco offers to its customers and partners, along with Security, Data Center, and Enterprise Networking. Collaboration is the architecture that enables people to communicate and work together effectively across different locations, devices, and applications. It includes solutions for voice over IP (VoIP), video conferencing, unified communications, contact center, webex meetings, and more. Collaboration helps customers and partners improve productivity, efficiency, innovation, and customer satisfaction.
NEW QUESTION # 91
What does iarr measure?
Answer: A
NEW QUESTION # 92
Who do Renewals Managers (RMs) work with?
Answer: D
Explanation:
According to the Cisco website1, RMs work with account managers to drive ongoing revenue risk assessments and plays, which include:
Identifying and prioritizing renewal opportunities
Developing and executing renewal strategies
Negotiating and closing renewal deals
Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention
NEW QUESTION # 93
During the Preparation phase, an RM discovers 30 decommissioned assets are still listed in the customer ' s IB. Which action should the RM take?
Answer: D
Explanation:
The RM should reconcile the Installed Base before quoting so that assets genuinely removed from service are correctly reflected as decommissioned. Cisco ' s current Renewals Manager v2.0 blueprint explicitly requires the RM to interpret Installed Base data through Cisco Ready for Partners, identify coverage issues, and remediate data misalignments to maintain entitlement accuracy. Accurate IB data is fundamental to quote readiness because obsolete or decommissioned assets can incorrectly inflate renewal scope and create downstream commercial discrepancies. (Cisco Learning Content) Cisco describes Cisco Ready as a centralized source of current Installed Base information and specifically notes that authorized sellers can correct certain data, including marking equipment that customers have removed from service. Cisco guidance further confirms that IB records remain mapped unless assets are marked as decommissioned or removed from the customer ' s network through the appropriate asset- management process. (Cisco) Option B waits until order booking, which is too late; Preparation is specifically intended to resolve IB inaccuracies before quoting. Option C is incorrect because Smart Account administration is not the mechanism for correcting physical Installed Base disposition. Option D would leave inaccurate assets in the renewal configuration rather than correcting the underlying IB.
The appropriate workflow is therefore to reconcile the customer ' s IB in Cisco Ready and ensure the 30 decommissioned assets are removed or correctly marked before generating the renewal quote. Therefore, A is correct.
NEW QUESTION # 94
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