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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Topic 1: Operations Management Concepts	- Definition and scope of operations management 1. Operations as transformation process (input–transformation–output) 2. Role of operations in supply chain efficiency and effectiveness - Performance objectives of operations 1. Cost 2. Dependability 3. Quality 4. Speed 5. Flexibility
Topic 2: Operations Processes and Systems	- Process design and analysis 1. Input–transformation–output model 2. Types of operations: manufacturing and services - Four Vs of operations 1. Visibility 2. Variety 3. Variation in demand 4. Volume
Topic 3: Quality and Reliability Management	- Total Quality Management (TQM) 1. Quality assurance vs total quality - Failure prevention and recovery 1. Failure measurement and impact 2. Failure Mode and Effects Analysis (FMEA) 3. Maintenance strategies and reliability improvement
Topic 4: Performance Improvement in Operations	- Continuous improvement approaches 1. Business process re-engineering 2. Process improvement methodologies - Performance measurement and benchmarking 1. Benchmarking techniques 2. Setting performance targets
Topic 5: Operations Strategy and Performance	- Order winners and order qualifiers 1. Competitive positioning through operations capability - Operations strategy development 1. Stages of operations strategy evolution 2. Top-down vs bottom-up strategy perspectives

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CIPS Operations Management Sample Questions (Q81-Q86):

NEW QUESTION # 81
At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?

A. on a faulty item if it is returned from a customer
B. at regular intervals during the manufacturing process
C. before manufacturing begins
D. once all items have been processed, before the are sent to customers

Answer: C

Explanation:
The question asks when it can be FIRST used so the correct answer is 1. FMEA detects failures early in the process, usually before mass production begins, and looks at potential failures in both design and process. It may be conducted when you have a prototype as well as later on in the manufacturing process, or when products are returned faulty. P.97-98

NEW QUESTION # 82
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 7?

A. volume
B. visibility
C. variety
D. variation

Answer: C

Explanation:
The correct answers are as follows:

NEW QUESTION # 83
Which improvement theory follows the maxim of 'don't automate, obliterate'?

A. BPR
B. Continuous Improvement
C. Benchmarking
D. ERP

Answer: A

Explanation:
The correct response is BRP- Business Process Re-engineering. The quote is from Michael Hammer. BRP is about finding better ways of processing, by taking everything apart and putting it back together again in a more efficient and effective way. See p.86.

NEW QUESTION # 84
What is the name given to a person in an organisation who is competent in the Six-Sigma approach?

A. Black Belt
B. Quality Circle Leader
C. Master
D. Project Owner

Answer: A

Explanation:
They're known as black belts (yes, like in martial arts). To gain a black belt in Six-Sigma you usually have to undergo a training course and have so many hours experience. See p.139.

NEW QUESTION # 85
A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?

A. machinery- ensuring there is little to no downtime in machinery use
B. staff- the reduction of human error
C. outputs- which will be measured against strict criteria
D. inputs such as the quality of raw materials

Answer: B

Explanation:
Poka Yolk is about reducing human / user errors. This is from p.134

NEW QUESTION # 86
......

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