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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist – Platform Analytics |
| Exam Number: | CIS-PA |
| Exam Price: | USD 300 |
| Certificate Validity Period: | Requires ongoing maintenance via ServiceNow certification delta exams (periodic renewal) |
| Available Languages: | English |
| Related Certifications: | ServiceNow Certified Implementation Specialist – Performance Analytics ServiceNow Certified System Administrator (CSA) |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Real Exam Qty: | Approximately 60 |
| Exam Format: | Multiple choice, Multiple select, Proctored online exam |
| Recommended Training: | ServiceNow Performance Analytics Training (Now Learning) |
| Exam Registration: | Now Learning (Training & Exam Registration) ServiceNow Certification Portal |
| Sample Questions: | ServiceNow CIS-PA Sample Questions |
| Exam Way: | Online proctored exam delivered via ServiceNow-approved proctoring platform (e.g., Kryterion Webassessor) |
| Pre Condition: | ServiceNow Certified System Administrator (CSA) or equivalent platform experience is recommended |
| Official Syllabus URL: | https://www.servicenow.com/services/certification.html |
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NEW QUESTION # 45
Which Breakdown is most likely to use a Bucket Group as its Breakdown Source?
Answer: B
Explanation:
A Bucket Group is used in Platform Analytics to categorize numeric or time-based values into ranges. The Hour of day breakdown is a classic example of this usage, as it groups records into defined hourly ranges (for example, 00-01, 01-02, and so on).
Priority, Business Service, and Assignment Group are categorical fields that use direct field mappings and do not require bucket logic. Bucket Groups are specifically intended for non-categorical data such as time, age, duration, or numeric ranges. ServiceNow documentation explicitly identifies time-based breakdowns, such as hour of day or age ranges, as appropriate use cases for Bucket Groups. Therefore, option A is the correct answer.
NEW QUESTION # 46
InKPI Details, what happens when an indicator isforecasted to hit a future target?
Answer: C
Explanation:
In KPI Details, Platform Analytics usesforecastingto predict whether an indicator is likely to meet its defined target within the specified timeframe. When the forecast shows that the indicator is expected to reach the target, theKPI status is automatically set to "On Track." This status update helps stakeholders quickly assess performance without manual interpretation of trend lines.
Platform Analytics does not automatically create new targets, generate comments, or prompt target owners to change review dates as part of the forecasting process. Those actions remain manual and governed by performance review practices. ServiceNow documentation explains that KPI status reflects the relationship between current performance, targets, and forecasted trends, making option C the correct answer.
NEW QUESTION # 47
There is a Summed Duration of wait time Indicator that stores duration in milliseconds.
Which action accurately configures the displayed duration in hours without creating a separate Formula Indicator?
Answer: A
Explanation:
Platform Analytics supports unit conversion for duration-based indicators through the Unit field on the Indicator record. When an indicator stores duration values (such as milliseconds), setting the Unit to Hours automatically converts and displays the values correctly without modifying the underlying data or recollecting scores.
Using formulas or scripts is unnecessary and discouraged when a built-in unit conversion is available. The Formula box is intended for mathematical aggregation logic, not unit conversion. ServiceNow documentation explicitly states that duration indicators should rely on the Unit setting to control how values are displayed, making option A the correct and supported approach.
NEW QUESTION # 48
What can you do in theDashboards moduleof theAnalytics Center?
Answer: D
Explanation:
TheDashboards modulein Analytics Center provides full lifecycle management forNext Experience Dashboards. Users with appropriate permissions cancreate, update, certify, share, and view dashboards from this module.
Certification is an important governance feature that marks dashboards as trusted and production-ready.
Sharing controls access, while update and creation enable continuous improvement. Viewing alone is insufficient for analytics governance. ServiceNow documentation clearly defines the Dashboards module as the central place for full dashboard management, making optionDthe correct answer.
NEW QUESTION # 49
Choose 2 options.
Which types ofcalendarsare supported on anIndicator Source?
Answer: B,C
Explanation:
Indicator Sources in Platform Analytics supportStandard calendarsandCustom calendarsto control how data collection aligns with business time definitions. TheStandard Calendaruses regular system time, while Custom Calendarsallow organizations to define business-specific working days, holidays, and schedules.
Fiscal calendars are used for financial reporting but are not supported directly by Indicator Sources. Resource and Docket calendars are unrelated to analytics collection. ServiceNow documentation explicitly states that Indicator Sources rely on standard or custom calendars for accurate time-based aggregation, making optionsB and Ethe correct answers.
NEW QUESTION # 50
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