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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Understanding the SAP Customer Experience Portfolio35%- Unified offering for customer relationship enhancement
- Structure and components of SAP CX portfolio
  • 1. Customer Data solutions
    • 2. Service solutions
      • 3. Marketing solutions
        • 4. Sales solutions
          • 5. Commerce solutions
            Topic 2: Articulating Value and Business Outcomes25%- Linking solutions to business goals
            - Value proposition of integrated CX portfolio
            - Demonstrating impact on customer engagement
            Topic 3: Integration Across CX Solutions and SAP Business Suite40%- Integration between CX solutions
            • 1. Consistency across customer interactions
              • 2. Efficiency and personalization benefits
                - Integration with SAP Business Suite / S/4HANA
                • 1. Use cases and business scenarios
                  • 2. Integration points and architecture

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

                    NEW QUESTION # 16
                    Which of the following are steps in the a typical Lead to Cash journey?
                    Note: There are 3 correct answers to this question.

                    Answer: B,C,D


                    NEW QUESTION # 17
                    Which of the following actions can you perform in SAP Customer Data Cloud?

                    Answer: C


                    NEW QUESTION # 18
                    Your customer wants to sell their products and services through the internet.
                    Which application would you recommend?

                    Answer: B


                    NEW QUESTION # 19
                    Which of the following are capabilities of SAP Sales Cloud Version 2?
                    Note: There are 3 correct answers to this question.

                    Answer: B,C,D


                    NEW QUESTION # 20
                    Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

                    Answer: D


                    NEW QUESTION # 21
                    ......

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