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| Section | Objectives |
|---|---|
| Financial Services Cloud Fundamentals | - Core concepts and value proposition of Financial Services Cloud - Industry use cases in banking and insurance |
| Security, Reporting, and Integration | - Integration with Salesforce ecosystem tools - Data security and sharing models - Reporting and dashboards in Financial Services Cloud |
| Data Model and Architecture | - Accounts, Contacts, Households, and Relationships - Financial accounts and household structures |
| Client and Customer Management | - Relationship Groups and role modeling - Client lifecycle management processes |
| Financial Services Processes | - Wealth and insurance workflows - Sales and service process automation |
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問題 #70
Cumulus Bank is migrating its CRM software from a legacy application to Salesforce Financial Services Cloud (FSC). The bank hired Salesforce Professional Services to configure/deploy the new Salesforce FSC org and migrate data.
Which order should a consultant follow when performing the data migrations?
答案：C
解題說明：
The order that the consultant should follow when performing the data migrations is Individuals, then Financial Accounts, then Financial Account Roles, then Financial Account Transactions. This order ensures that the data dependencies and relationships are maintained and that the data integrity and quality are preserved. By migrating Individualsfirst, the consultant can create the records that represent the customers of the bank. By migrating Financial Accounts next, the consultant can create the records that represent the financial products or services that the customers own or use. By migrating Financial Account Roles next, the consultant can create the records that link the individuals to the financial accounts and define their roles or relationships with those accounts. By migrating Financial Account Transactions last, the consultant can create the records that represent the transactions or activities that occur on the financial accounts.
問題 #71
Which three related lists are visible within Actionable Relationship Center associated with the Account object?
答案：A,B,D
解題說明：
Actionable Relationship Center supports object-specific related lists so users can inspect relevant information without leaving the relationship graph. For the Account object, supported lists include Client Financial Goals, Household Financial Accounts, and Cases, making A, C, and D correct.
Salesforce ' s ARC documentation lists supported Account-related lists that include Household Financial Accounts, Household Financial Goals, Household Opportunities, Household Referrals, Financial Account Primary Owner, Client Financial Goals, Household Assets and Liabilities, Client Assets and Liabilities, Related Leads, Opportunities, and Cases.
The distinction between Account and other ARC-supported objects is important. Financial Holdings appears as a related-list option for the Financial Account object, not Account. Similarly, Notes and Attachments is supported for objects such as Contact, Lead or Referral, Opportunity, Asset and Liability, and Financial Holding, but it is not listed among the supported Account related lists in the ARC configuration matrix.
ARC can display up to ten related lists that have appropriate compact-layout configuration, and their display order follows the associated object ' s page-layout arrangement. This allows financial advisors to move from a high-level relationship visualization directly into relevant client financial goals, household account holdings, service cases, and other supported records.
問題 #72
A financial services company needs to transform the individual data model to person accounts in Agentforce Financial Services, and its consulting partner is helping decide the sequence of the user stories in the design phase. What should the implementation team do as the top priority during planning?
答案：D
解題說明：
A transformation from the individual account model to Person Accounts is a significant data-model change and must be approached with strong data-protection controls. The implementation team should therefore prioritize a complete data backup before changing or converting existing customer records.
Salesforce ' s conversion guidance includes performing a backup as a core prerequisite in the transformation sequence. The process ultimately changes individual Account and Contact records into Person Account records, and Salesforce emphasizes that the transformation must first be tested carefully because the Person Account model cannot simply be disabled after it has been enabled.
Salesforce also recommends creating a sandbox to assess how Person Accounts affect the organization ' s technical architecture, integrations, automation, components, reports, and customizations. However, from a migration-risk perspective, preservation of the existing production data is fundamental before irreversible data transformation activities are performed.
Subsequent implementation activities include enabling Person Accounts, enabling them for Agentforce Financial Services, configuring record types through the Individual Record Type Mapper, validating source records, and executing the conversion. These activities depend on careful preparation. A reliable backup provides the implementation team with an authoritative pre-migration data state and should therefore be treated as a top planning priority.
問題 #73
Financial Services Cloud (FSC) contains a number of custom objects to model a client's financial information, and each object can be configured to appear as tabs in your org. For example, if a consultant wanted to create a financial goal for a customer, they could use the Financial Goal object in FSC.
What are three objects in FSC?
答案：B,C,D
解題說明：
Financial Services Cloud contains a number of custom objects to model a client's financialinformation, and each object can be configured to appear as tabs in your org. Some of the custom objects are:
Financial Goal: An object that represents a client's financial objective, such as saving for retirement, buying a house, or paying off debt. Afinancial goal has fields to store information, such as name, amount, target date, priority, and status.
Financial Holding: An object that represents a holding in an investment account, such as a security, a mutual fund, or a bond. A financial holding hasfields to store information, such as symbol, shares, price, gain/loss, and market value.
Revenue: An object that represents revenue generated from a client's financial accounts, such as an increase in stock value, a dividend payment, or an interest income.A revenue has fields to store information, such as type, amount, date, and source.
References:
Financial Services Cloud Associated Objects
Learn About the Financial Services Cloud Data Model
問題 #74
Which three related lists are visible within Actionable Relationship Center associated with the Account object?
答案：A,B,D
解題說明：
The following related lists are visible within Actionable Relationship Center (ARC) associated with the Account object:
Client Financial Goals, which is a related list that displays the financial goals of the account, such as retirement, education, or debt payoff.
Financial Holdings, which is a related list that displays the financial accounts of the account, such as bank accounts, investment accounts, or insurance policies.
Household Financial Accounts, which is a related list that displays the financial accounts of the account's primary group, such as household or business group.
問題 #75
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