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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:	PeopleCert / AXELOS
Exam Name:	ITIL® 4 Specialist: High-velocity IT Exam
Exam Number:	ITIL-4-Specialist-High-velocity-IT
Real Exam Qty:	40
Passing Score:	70% (28 out of 40)
Certificate Validity Period:	3 years
Related Certifications:	ITIL 4 Strategist: Direct, Plan and Improve ITIL 4 Foundation ITIL 4 Specialist: High Velocity IT ITIL 4 Managing Professional ITIL 4 Specialist: Create, Deliver and Support ITIL 4 Specialist: Drive Stakeholder Value
Exam Duration:	90 (113 for non-native English speakers)
Exam Price:	$350 - $450 USD
Exam Format:	Closed Book, Multiple Choice
Available Languages:	English, Chinese, French, Japanese, Portuguese (Brazil), German, Italian, Polish
Recommended Training:	PeopleCert Official eLearning
Exam Registration:	PeopleCert Official Registration
Sample Questions:	Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:	Online proctored / Onsite, Closed book
Pre Condition:	ITIL 4 Foundation or ITIL v3 certification; completion of accredited training or official e-learning required
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 2	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 3	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 4	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 5	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q18-Q23):

NEW QUESTION # 18
Which is the BEST method of monitoring the customer's overall perception of a service?

A. Analyze service usage patterns
B. Perform an analysis of complaints and compliments
C. Use surveys to measure customer satisfaction
D. Conduct regular service performance reviews

Answer: B

NEW QUESTION # 19
Which statement about service requests is CORRECT?

Answer:

Explanation:
Service requests are submitted via agreed channels

NEW QUESTION # 20
At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined?

A. Onboard and Co-create
B. Engage and Deliver
C. Explore and Improve
D. Design and Transition

Answer: A

NEW QUESTION # 21
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

A. The service provider conducts one-on-one interviews with the organization
B. The organization submits a detailed list of requirements to the service provider
C. The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
D. The organization must customize the out-of-the-box service to meet its own needs

Answer: C

NEW QUESTION # 22
An organization ' s efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the ' availability management ' practice can support both of these aims?

A. Automating the handling of detected events
B. Using site reliability engineering techniques
C. Measuring the frequency of component failures
D. Using chaos engineering techniques

Answer: B

Explanation:
This question is about balancing two goals that often seem in tension in HVIT: high availability and high change velocity. Site reliability engineering (SRE) is specifically designed to balance innovation speed with reliability outcomes by using engineering practices, automation, error budgets, observability, and operational learning.
A is only a metric and not a full improvement approach. B is useful, but event automation alone does not provide the broader balancing mechanism between reliability and delivery speed. C can be valuable for resilience testing, but SRE is the more complete and operationally integrated answer for supporting both fast change and availability.
Therefore D is best because SRE directly addresses the need to sustain resilient services while enabling rapid and frequent change.
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NEW QUESTION # 23
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