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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Microsoft Power Platform | 5–10% | - Configure and use connected field service and IoT features - Integrate with Power Apps, Power Automate, and Power BI - Extend functionality with customizations and solutions |
| Topic 2: Manage work orders and customer assets | 25–30% | - Manage customer assets, asset hierarchies, and service history - Manage work order products, services, and skills requirements - Process work order lifecycle: creation, assignment, completion, and closure - Create and manage work orders, work order types, and statuses |
| Topic 3: Configure field service applications | 20–25% | - Configure incident types, service tasks, and products - Configure core settings and administration areas - Configure resources, resource types, and resource roles - Configure service agreements, booking rules, and settings |
| Topic 4: Manage inventory and purchasing | 5–10% | - Process inventory transactions: receive, transfer, adjust, and consume - Manage purchasing, purchase orders, and vendor returns - Configure inventory settings, warehouses, and product catalog |
| Topic 5: Manage the Field Service mobile app | 5–10% | - Customize mobile forms, views, and offline capabilities - Manage mobile user access, security, and synchronization - Install, configure, and deploy mobile app |
| Topic 6: Schedule and dispatch work orders | 15–20% | - Configure and use resource scheduling optimization (RSO) - Manage bookings, resource availability, and conflicts - Use schedule board, schedule assistant, and resource optimization - Configure scheduling parameters, booking statuses, and requirements |
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NEW QUESTION # 145
Your customer wants to update compressor temperature information in an external system called Maximo.
The update in the external system should happen if the compressor temperature reading is above 107 degrees, while the technician is performing onsite repairs.
What is the most efficient way to perform this task systematically?
Answer: D
NEW QUESTION # 146
You are a Dynamics 365 Field Service functional consultant who is setting up a new incident type that will contain three service tasks and two products. None of your existing service tasks, services or products will work for this incident type.
Which three steps are required to create this new incident type?
Answer: B,C,D
NEW QUESTION # 147
One of your Microsoft Dynamics 365 customers is an existing user of Microsoft Power Pages for their clients and partners. They want to enable the Field Service feature in the portal to allow their clients to track technicians and book an appointment from the portal.
You need to provide a recommendation about the Field Service customer experience portal.
What should you recommend?
Answer: A
NEW QUESTION # 148
You are a Dynamics 365 Field Service administrator. You need to maintain pricing for products and services for customers.
On which three records can price lists be stored? Each correct answer presents part of the solution. Choose three.
NOTE: Each correct selection is worth one point.
Answer: A,B,E
NEW QUESTION # 149
You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled "Parts Requests" within the Dynamics 365 Field Service Mobile App.
You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created.
What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution.
Answer: B,D,E
NEW QUESTION # 150
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