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| Section | Objectives |
|---|---|
| Topic 1: Create, Deliver and Support (CDS) | - Workforce and technology management - Service value system and value streams - Service management practices integration |
| Topic 2: Drive Stakeholder Value (DSV) | - Customer journey and user experience - CX and SLA management - Service relationship management |
| Topic 3: Direct, Plan and Improve (DPI) | - Strategy and direction setting - Governance and risk management - Continual improvement model |
| Topic 4: High Velocity IT (HVIT) | - Automation and continual improvement - Digital transformation and ITIL guiding principles - Lean, Agile, DevOps concepts |
>> Latest ITIL-4-Transition Exam Objectives <<
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NEW QUESTION # 13
Which charging mechanism could cause the price of a service to change depending on the time of day?
Answer: A
NEW QUESTION # 14
Which practice has a purpose that involves creating closer, more collaborative relationships?
Answer: C
Explanation:
Comprehensive Explanation:
The purpose of Supplier Management includes:
Ensuring that the organization's suppliers and their performance are adequately managed to support value creation through strong, collaborative relationships.
Thus, Option A is correct.
NEW QUESTION # 15
Which can act as an operating model for an organization?
Answer: A
Explanation:
Explanation
The correct answer is B. The service value chain because it is the core component of the ITIL 4 service management framework that describes how an organization orchestrates its IT capabilities to achieve its strategic objectives. The service value chain is an operating model that covers all the key activities to flexibly manage products and services1. It consists of six interconnected value chain activities: plan, improve, engage, design and transition, obtain/build, and deliver and support2.
Option A is not correct because the four dimensions of service management are not an operating model, but rather a holistic perspective that should be considered for the effective and efficient facilitation of value co-creation2. The four dimensions are: organizations and people, information and technology, partners and suppliers, and value streams and processes2.
Option C is not correct because the ITIL guiding principles are not an operating model, but rather a set of recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure2. The ITIL guiding principles are: focus on value, start where youare, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate2.
Option D is not correct because continual improvement is not an operating model, but rather a recurring organizational activity performed at all levels to ensure that an organization's performance continually meets stakeholders' expectations2. Continual improvement is based on the continual improvement model, which consists of four steps: what is the vision, where are we now, where do we want to be, and how do we get there2.
References: : ITIL 4 Models - A New Operating Model in ITIL 4 - KnowledgeHut : ITIL 4 Managing Professional Transition Course Online - Simplilearn
NEW QUESTION # 16
What ensures that service providers and service consumers continue to create value together?
Answer: B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract of ITIL 4 Managing Professional Transition:
ITIL 4 defines service relationship management as:
"Joint activities performed by a service provider and a service consumer to ensure continual value co- creation." It includes all interactions between provider and consumer, such as:
* Service provisioning
* Service consumption
* Relationship-building activities
Thus, Option D is the exact ITIL 4 answer.
NEW QUESTION # 17
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?
Answer: B
NEW QUESTION # 18
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