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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Work Order Management25%- Manage work orders lifecycle
  • 1. Manage incidents and service tasks
    • 2. Create and manage work orders
      Topic 2: Manage Inventory and Assets15%- Inventory management
      • 1. Manage products and stock
        • 2. Track customer assets
          Topic 3: Schedule and Dispatch Work20%- Resource scheduling
          • 1. Use schedule board
            • 2. Optimize scheduling and routing
              Topic 4: Configure Dynamics 365 Field Service20%- Configure Field Service settings
              • 1. Configure organizational units and resources
                • 2. Set up Field Service parameters
                  Topic 5: Field Service Mobile and Customer Experience20%- Mobile app configuration
                  • 1. Enable offline capabilities
                    • 2. Configure Field Service mobile app
                      - Customer engagement
                      • 1. Customer communication workflows
                        • 2. Service feedback management

                          >> Latest MB-240 Test Format <<

                          Latest MB-240 Test Format - 100% Pass Quiz Microsoft MB-240 - Microsoft Dynamics 365 Field Service Functional Consultant First-grade Reliable Exam Voucher

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q51-Q56):

                          NEW QUESTION # 51
                          Drag and Drop Question
                          To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
                          The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
                          Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:


                          NEW QUESTION # 52
                          You are implementing Dynamic 365 Field Service for a customer.
                          You need to implement push notifications to the Field Service Mobile app to send proactive communications to the assigned technicians in real-time.
                          Which three actions should you perform in the Power Automate Cloud Flow in sequence? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 53
                          You need to add a control to display the required information for all assets to the custom page. Which control should you use?

                          Answer: A


                          NEW QUESTION # 54
                          You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
                          The team needs a schedule board view where they only see work orders with a priority of Critical.
                          Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 55
                          Your organization has decided to add Inspections as a new source of revenue.
                          As a business analyst for this new process, you need to start building Inspection forms for use on a work order.
                          Which three actions need to be performed in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation:
                          A screenshot of a computer Description automatically generated


                          NEW QUESTION # 56
                          ......

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