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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Targets, Thresholds and Administration | 10% | - Content packs and deployment - Target definition, thresholds, and KPI signals - Permissions, diagnostics and troubleshooting |
| Topic 2: Configure Indicators and Indicator Sources | 26% | - Indicator source configuration and facts tables - Indicator types: Automated, Formula, Manual - Aggregation scripts and score calculation |
| Topic 3: Solutions and Integrations | 7% | - Performance Analytics with ITSM, CSM, HRSD - Platform integration and best practices |
| Topic 4: Data Visualization, Widgets and Dashboards | 23% | - Dashboard creation, filters, and access control - Widget types: Score, Time Series, Breakdown Matrix - Performance optimization and visualization selection |
| Topic 5: Configure Breakdowns and Breakdown Sources | 22% | - Breakdown source setup and mapping - Breakdown matrix, exclusions, and bucket groups - Scripted breakdown mappings |
| Topic 6: Data Collection and Snapshot Management | 12% | - Data collector jobs and schedules - Historical snapshots and retention policies - Troubleshooting collection and data quality |
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NEW QUESTION # 18
What data update settings can you enable for a single score visualisation to update the score in real-time?
Answer: C
Explanation:
Enabling 'Real time update' from the data update settings updates a single score visualisation in real-time.
'Show score update time' shows the timestamp of when the score was last updated.
'Background refresh interval (minutes)' shows how often, in minutes, the landing page refreshes the visualisation if you have navigated away from it.
With 'Live refresh rate (seconds)', you can choose the frequency in non-decimal seconds to have a single score reporting widget refresh. If set at ' 0 ' , the score does not refresh.
Reference:https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/use/par-for-workspace
/concept/single-score.html
NEW QUESTION # 19
Which is a true statement about a Formula Indicator?
Answer: A
Explanation:
The correct answer is D. The code in the Formula box is JavaScript, because ServiceNow Formula Indicators use JavaScript expressions to calculate results from existing indicator scores.
A Formula Indicator derives its value from one or more contributing indicators. Formulas commonly perform mathematical calculations, including ratios, percentages, differences, and comparisons against targets.
For example, an indicator measuring incident backlog growth can use the following formula:
[[Number of new incidents]] - [[Number of resolved incidents]] ;
More advanced formulas can incorporate JavaScript variables, conditional statements, and supported Performance Analytics functions.
The key distinction concerns when the calculation executes.
Formula Indicators are evaluated when their values are requested, such as when viewed through Analytics Hub or a supported widget. Their results are not ordinarily materialized as stored scores during the data collection job.
In contrast, Performance Analytics Scripts execute during data collection to calculate values that are subsequently stored.
Therefore, option B confuses Formula Indicators with scripted collection calculations, while option C incorrectly identifies collection time as the evaluation point.
Option A is also incorrect as a universal statement because formula evaluation errors are not necessarily recorded in a dedicated Formula Error log.
ServiceNow ' s Performance Analytics technical guidance explicitly distinguishes JavaScript-based Formula Indicators from collection-time Performance Analytics Scripts.
Therefore, D is correct.
ServiceNow Community+1
References: ServiceNow Performance Analytics - Formula Indicators; Create a Formula Indicator; Formula JavaScript Syntax; Performance Analytics Scripts; PAFormulaUtils API.
NEW QUESTION # 20
How are responsible users reminded when a signal remains unresolved?
Answer: B
Explanation:
As a responsible user, you receive email reminders about signals that have not been resolved.
You can configure how frequently you get these reminders and the maximum number of reminders to get for a signal.
Responsible users get email notifications about the following:
* New signals
* Unresolved signals
* Actions to resolve signals
* ' Anti-signals, ' which indicate that a KPI is long-term stable
Even responsible users without workspace access get these email notifications.
Reference:https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/par-for-workspace/task
/configure-signal-notifications.html
NEW QUESTION # 21
What ' related lists ' are available on the formula indicator form? (Choose three.)
Answer: B,C,D
Explanation:
Here are the available related lists on the baseline configuration when navigating to the Formula Indicators form: Breakdowns, Contributing Indicators, Time series exclusions, Targets, Thresholds, and Diagnostic Results.
'Signals' is not an out-of-the-box related list on the Formula Indicators form.
Use the Contributing indicators related list to navigate to the indicators used in the formula or their indicator sources. If you include another formula indicator in the formula, both that indicator and its contributing indicators are listed.
Reference:https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performance-analytics/task
/t_CreateAFormulaIndicator.html
NEW QUESTION # 22
Select the statements which correctly describe the respective Performance Analytics object behavior. (Choose two.)
Answer: C,D
NEW QUESTION # 23
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