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Cisco 820-605 Exam Syllabus Topics:

SectionObjectives
Renewals and Expansion Strategy- Upsell and cross-sell strategies
- Renewal planning and lifecycle extension
Customer Lifecycle Management- Onboarding and adoption phases
- Customer journey mapping
Tools and Operational Metrics- Customer success tools and platforms
- KPIs, reporting, and performance measurement
Customer Health and Engagement- Customer health scoring and metrics
- Engagement strategies and retention practices
Customer Success Foundations- Role of Customer Success Manager in Cisco ecosystem
- Customer Success principles and value outcomes
Adoption and Value Realization- Measuring business outcomes and value realization
- Driving product adoption

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Cisco Customer Success Manager Sample Questions (Q87-Q92):

NEW QUESTION # 87
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

Answer:

Explanation:


NEW QUESTION # 88
Which analysis model is used to better understand the customer business environment?

Answer: D


NEW QUESTION # 89
What are two operational barriers to adoption in an organization? (Choose two.) lack of skills

Answer: B,D


NEW QUESTION # 90
A Customer Success Manager is creating an adoption campaign for a customer. Where should the campaign focus to identify expand opportunities?

Answer: B

Explanation:
An adoption campaign should focus on exploring additional use cases to achieve business outcomes. By identifying new ways the solution can be used, the campaign can highlight the versatility and added value of the product, leading to opportunities for expansion9.


NEW QUESTION # 91
What are the sources used to identify barriers?

Answer: D


NEW QUESTION # 92
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