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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 2
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 3
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 4
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 5
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 6
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 7
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 8
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 9
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.

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Apple Device Support Exam Sample Questions (Q147-Q152):

NEW QUESTION # 147
What should you use to reset your Mac to factory settings in macOS?

Answer: C

Explanation:
On supported Mac computers, Erase Assistant provides Apple's standard method for returning the Mac to factory settings without manually erasing and reinstalling macOS. In System Settings, go to General > Transfer or Reset > Erase All Content and Settings. This launches Erase Assistant, which signs the user out of Apple services, turns off Find My and Activation Lock, removes installed apps, user accounts, data, and settings, and prepares the Mac for Setup Assistant. Therefore, option D is correct. Safe mode is used primarily for troubleshooting startup and software issues. Recovery Assistant performs recovery-related operations but is not the standard factory-reset utility. Apple Configurator can perform specialized revive and restore operations but is unnecessary when Erase All Content and Settings is supported and available directly in macOS.


NEW QUESTION # 148
Select the setting in the sidebar that you should use to turn on firewall on your Mac.

Answer:

Explanation:

Explanation
Turn on firewall protection
On your Mac, choose Apple menu > System Settings, click Network in the sidebar, then click Firewall. (You may need to scroll down.) Turn on Firewall.https://support.apple.com/en-in/guide/mac-help/mh34041/mac#:~:text=Turn%20on%20firewall%20pro


NEW QUESTION # 149
If you need to sync data from iCIoud to your Windows PC, what must you do?

Answer: C

Explanation:
To sync data from iCloud to your Windows PC, you need to download and install iCloud for Windows from the Microsoft Store. This is a free app that allows you to access your iCloud photos, documents, bookmarks, passwords, and other data on your PC. You can also use iCloud for Windows to sync your iCloud Mail, Contacts, and Calendar with Outlook. To use iCloud for Windows, you need to sign in with your Apple ID and choose the features and content that you want to keep up to date across your devices. You also need to have iCloud set up on your iPhone, iPad, iPod touch, or Mac with the same Apple ID. References : Set up and use iCloud for Windows - Apple Support , Set up iCloud for Windows on your PC - Apple Support
, Use iCloud for Windows to synchronize calendar and contacts with Outlook - Microsoft Support


NEW QUESTION # 150
A user connected their Mac to an airport lounge's Wi-Fi, but they dismissed the sign-in dialog. They can't use the internet. Which steps should you tell them to complete so they can use the internet?

Answer: C

Explanation:
Dismissing a captive portal dialog (e.g., for public Wi-Fi) blocks internet access. Visiting captive.apple.com in a browser reopens the sign-in page.
* Option B: MDM isn't relevant for public Wi-Fi.
* Option C: IP tracking doesn't affect captive portals.
* Option D: Private Wi-Fi address doesn't fix this.
References: Apple Support - " Connect to Wi-Fi " (support.apple.com/HT202831).


NEW QUESTION # 151
Which four storage formats can the Files app read and write to on iPhone and iPad devices?

Answer: B,C,D,F

Explanation:
The Files app can read and write to four storage formats on iPhone and iPad devices: MS-DOS (FAT), Mac OS Extended (HFS+), APFS, and ExFAT. These are the formats that are supported by macOS and iOS, and can be used with external storage devices such as USB flash drives, hard disks, and SD cards. The Files app cannot read or write to NTFS or ZFS formats, as they are not compatible with Apple devices. NTFS is a proprietary format used by Windows, and ZFS is a file system developed by Sun Microsystems. To use these formats, the user would need to reformat the external storage device to one of the supported formats, or use a third-party app that can access them. References: = Find files on your iPhone or iPad in the Files app - Apple Support, The Files App on Your iPhone: Everything You Need to Know - MUO, The Complete Guide to Using External Storage on iOS and iPadOS - Gizmodo, What is the (file) format of iOS/iPhone apps? - Stack Overflow, How Apple's Files app is getting better in iOS 16 & iPadOS 16


NEW QUESTION # 152
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