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Salesforce OmniStudio-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: FlexCards23%- Design and configure FlexCards
  • 1. Implement conditional views and actions
  • 2. Publish and manage FlexCards
  • 3. Configure card properties and settings
Topic 2: Best Fit Solutioning27%- Design OmniStudio solutions
  • 1. Solution architecture recommendations
  • 2. Select appropriate OmniStudio components
  • 3. Performance and scalability best practices
  • 4. Deployment considerations
Topic 3: Data Tools23%- Work with OmniStudio data services
  • 1. Integration Procedures
  • 2. Data transformation and orchestration
  • 3. Data Mappers
Topic 4: OmniScripts27%- Build and manage OmniScripts
  • 1. Configure OmniScript elements
  • 2. Apply OmniScript best practices
  • 3. Manage data flow and user interactions

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Salesforce Certified OmniStudio Consultant Sample Questions (Q213-Q218):

NEW QUESTION # 213
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

Answer: A,D

Explanation:
Explanation
The two FlexCard benefits that the consultant should highlight when presenting a proposed solution are:
Display different actions based on context and Display a 360° view of the customer. FlexCards can display different actions based on context, such as data values or user roles. The consultant can use this feature to show only relevant actions for each customer situation, such as scheduling an inquiry call with an agent if the customer satisfaction is low. FlexCards can also display a 360° view of the customer, by showing data from multiple sources in one card format. The consultant can use this feature to show important customer information at a glance, such as billing issues, account status, etc


NEW QUESTION # 214
In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?

Answer: D


NEW QUESTION # 215
A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction.
Which three input elements can the consultant recommend to improve usability and to provide validation?
Choose 3 answers

Answer: A,C,E


NEW QUESTION # 216
An existing OmniScript used to capture and update customer information displays the following information on the same page:
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
* Email
Users report that the information displays in no specific order. Users experience errors when filling the information because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?

Answer: A

Explanation:
The consultant can improve the user experience of the OmniScript by using a Section element to break the information and a Headline element to add the title and a required icon in the input. A Section element can group related fields and elements in a logical way, making it easier for the user to navigate and fill the information. A Headline element can display a label and an icon for each field, indicating which ones are mandatory. This way, the OmniScript can display the information in a specific order and prevent errors and failures


NEW QUESTION # 217
Which element retrieves data from a Salesforce picklist in an org?

Answer: B


NEW QUESTION # 218
......

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