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Salesforce Health Cloud Accredited Professional is a certification exam designed for professionals who work in the healthcare industry and have experience using Salesforce Health Cloud. Salesforce Health Cloud Accredited Professional certification demonstrates a thorough understanding of the Health Cloud platform and its capabilities, making it an essential credential for those seeking to advance their careers in healthcare technology.
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NEW QUESTION # 53
A consultant is working with an insurance provider to set up prior authorizations in Health Cloud. The provider requires a display of preauthorization outcomes from its external system which manages the end-to- end prior authorization process.
Which solution is appropriate to meet this use case?
Answer: A
Explanation:
In Salesforce Health Cloud, when dealing with prior authorizations, the correct data model objects are:
* Service Preauth # Represents the overall prior authorization request (at the header level).
* Preauth Detail # Captures the individual service line items or outcomes associated with the prior authorization.
This structure allows Health Cloud to integrate with an external utilization management system that handles the full prior authorization process. The Service Preauth object acts as the container for the request, while Preauth Detail records capture outcomes, decisions, and details returned from the external system.
This is exactly suited to the requirement:
"The provider requires a display of preauthorization outcomes from its external system which manages the end-to-end prior authorization process." Why not the others?
* A. Plan Benefit and Plan Benefit Item - These are used to model insurance plan coverage and benefits, not authorization workflows.
* B. Care Preauth and Care Preauth Item - These are older, deprecated objects in favor of the Service Preauth data model.
* D. Care Request and Care Request Item - These are used to track referrals and service requests (e.g., a doctor requesting lab work), but not prior authorization outcomes.
Salesforce Health Cloud Reference:
# Salesforce Health Cloud Developer Guide - Utilization Management Data Model:
"The Service Preauth object represents the prior authorization request and its details. The Preauth Detail object contains service line items and outcomes for the prior authorization request."
* Salesforce Help: Utilization Management Data Model
* Salesforce Health Cloud Implementation Guide - Prior Authorizations
NEW QUESTION # 54
A customer wants to view and navigate to critical insurance, clinical, and primary care physician information on a patient's profile.
Which Health Cloud capability should a consultant implement?
Answer: C
NEW QUESTION # 55
A client wants to store data for patient's smartwatch to display within the Remote Monitoring charts. What object would you store this information in?
Answer: C
Explanation:
According to the Salesforce documentation2, Care Observations is an object in Health Cloud that is used to store the data for patient's smartwatch to display within the Remote Monitoring charts. Care Observations include information such as the observation type, value, unit, date, and time. Care Observations can be created from various sources, such as connected devices, manual entry, or external systems2.
NEW QUESTION # 56
A customer is looking to implement Discovery Framework to manage their intake and clinical assessments.
Which three capabilities should a consultant configure with Health Cloud out-of-the-box to enhance their assessment functionality?
Choose 3 answers
Answer: B,C,D
Explanation:
Step 1: Understanding the Discovery Framework in Health Cloud
The Discovery Framework in Salesforce Health Cloud is designed to streamline intake and clinical assessments by providing reusable, modular, and compliant tools for healthcare organizations. It enables organizations to collect, store, and reuse responses to assessment questions efficiently and securely.
Reference:"Discovery Framework provides a way to design, distribute, and reuse forms and assessments for clinical and non-clinical scenarios. It leverages reusable question banks, digital data capture, and integration with Health Cloud objects."Administer Health Cloud - Assessments and Discovery Framework Step 2: FHIR Question BankCapability: The use of a FHIR-based Question Bank allows healthcare organizations to standardize questions and reuse them across multiple assessments. This ensures consistency and regulatory compliance in data collection.
Extract:"The Question Bank leverages the FHIR Questionnaire resource, making it easy to define, store, and reuse question sets for various clinical assessments."Administer Health Cloud - Discovery Framework:
Question Bank
Step 3: Digital Signature CaptureCapability: Digital Signature Capture is supported natively in Health Cloud assessments, ensuring consent, authenticity, and regulatory compliance.
Extract:"Out-of-the-box support for digital signature capture in assessment forms allows for secure, auditable consent capture, which is often required for clinical or legal compliance."Administer Health Cloud - Discovery Framework Features Step 4: Using Previously Submitted ResponsesCapability: The ability to use previously submitted responses enhances user experience and speeds up the intake process by pre-populating assessments with earlier responses where relevant.
Extract:"You can configure assessments to pre-fill questions with responses from prior assessments, supporting both efficiency and patient engagement."Administer Health Cloud - Reuse of Data in Assessments Step 5: Options Not Natively Supported Out-of-the-Box A). Adding a QR Code: Not natively supported in Health Cloud Discovery Framework out-of-the-box for assessments. This would require custom development or external integrations.
B). SMS Assessment Completion: Not supported out-of-the-box; may require integration with Marketing Cloud or external SMS services and customization.
Reference for non-supported features:"Features such as QR code generation or SMS completion notifications are not available out of the box and would require customizations or integrations."Administer Health Cloud
NEW QUESTION # 57
A MedTech customer is looking to track surgical case visits for reps to sell their products, leveraging Intelligent Sales.
Which object should a consultant configure to track this visit type?
Answer: C
Explanation:
In Salesforce Health Cloud's Intelligent Sales module, the Visit object is specifically designed to track field representatives' interactions, such as surgical case visits, with healthcare providers. Configuring this object enables MedTech companies to monitor and manage their sales activities effectively.
Understanding the Visit Object:
Purpose: The Visit object captures essential information about a sales representative's engagement at a healthcare facility, including details like the associated account, visit timings, status, and outcomes.
Key Fields:
AccountId: Reference the healthcare facility associated with the visit.
PlannedVisitStartTime / PlannedVisitEndTime: Denote the scheduled start and end times of the visit.
ActualVisitStartTime / ActualVisitEndTime: Record the actual start and end times when the visit occurs.
Status: Indicates the current state of the visit, such as Planned, InProgress, Completed, or Abandoned.
VisitorId: Identifies the sales representative conducting the visit.
Implementation Steps:
Configure the Visit Object:
Ensure that the Visit object is enabled and accessible within your Salesforce Health Cloud instance.
Customize the object as needed to align with your organization's specific tracking requirements.
Set Up Related Records:
Accounts: Create records for healthcare facilities where visits will occur.
Contacts: Add contacts for individuals at these facilities involved in the visits.
Schedule and Manage Visits:
Utilize the Visit object to plan and record details of surgical case visits.
Monitor visit statuses and outcomes to assess sales activities and effectiveness.
Reference:
Visit Object Details: For comprehensive information on the Visit object and its fields, refer to the Salesforce Health Cloud Developer Guide: Visit | Salesforce Health Cloud Developer Guide Intelligent Sales Overview: To understand how the Visit object integrates within the Intelligent Sales framework, consult the Salesforce Help documentation: Use Intelligent Sales Conclusion:
By configuring the Visit object, MedTech companies can effectively track and manage surgical case visits, providing valuable insights into sales activities and facilitating better coordination between sales representatives and healthcare providers.
NEW QUESTION # 58
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