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Salesforce AI-201 Exam Syllabus Topics:

Section	Weight	Objectives
Governance & Observability	10%	- AI governance 1. Trust layer and compliance concepts 2. Monitoring agent behavior
AI Agents	35%	- Agent behavior configuration 1. Filters and variables for deterministic behavior 2. Agent reasoning engine concepts - Agent setup and orchestration 1. Standard and custom agent actions 2. Standard and custom topics
Data Cloud & Grounding	20%	- Data integration for AI agents 1. Using Data Cloud for retrieval augmentation 2. Connecting external data sources
Prompt Engineering	20%	- Grounding techniques 1. Data grounding for reducing hallucinations 2. Best practices for prompt design - Prompt Builder usage 1. Prompt templates and configuration 2. Field generation and flex templates
Testing, Deployment & Lifecycle	15%	- Agent lifecycle management 1. Testing and validation strategies 2. Sandbox to production deployment

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Salesforce Certified Agentforce Specialist Sample Questions (Q85-Q90):

NEW QUESTION # 85
Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, "Show me other opportunities like this one." How should UC achieve this with Agents?

A. Create a custom Agent action calling an Apex class.
B. Create a custom Agent action calling a flow.
C. Use the standard Agent action.

Answer: C

Explanation:
Universal Containers can achieve the request to explore similar opportunities by using the standard Copilot action. Agent has built-in actions to handle natural language queries, such as
"Show me other opportunities like this one." The standard action will process the query and return results based on predefined matching criteria like opportunity details and past Closed Won deals.
This approach avoids the need to create custom flows or Apex classes, leveraging out-of-the-box functionality.

NEW QUESTION # 86
An Agentforce is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Agentforce Platform. What is the correct method for the Agentforce Specialist to assign actions to an Agent?

A. Assign the action to a Topic first on Action Builder.
B. Assign the action to a Topic first on the Agent Actions detail page.
C. Assign the action to a Topic First in Agent Builder.

Answer: C

Explanation:
In the Salesforce Agentforce Platform, assigning actions to Agents requires mapping them through Topics in Agent Builder. Topics act as the container that links an Agent's conversational intent with the specific actions it can perform. By first assigning an action to a Topic in Agent Builder, the Agentforce Specialist ensures that the Agent knows when and how to trigger the action during the business process flow.

NEW QUESTION # 87
Universal Containers (UC) stores case details and updates in several custom fields and custom objects related to the case. UC would like its Agentforce Service Agent to be able to provide information in these fields and related records as part of an answer back to its customers when the customer is asking for updates. Which best practice should UC follow to grant access to this information for the Agentforce Service Agent?

A. Create a new permission set with the Einstein Agent License and enable Read access to the custom fields and custom objects, and assign it to the Agentforce Service Agent user.
B. Update the Object and Field access in the Einstein Agent User Profile so that the Agentforce Service Agents will always get the necessary access.
C. Update the Object and Field access in the AgentforceServiceAgentUserPsg permission set group that is already assigned to the Agentforce Service Agent user,

Answer: C

Explanation:
Per the AgentForce Security and Permission Management Guide, the
AgentForceServiceAgentUserPsg (Permission Set Group) controls access privileges for Service Agents, including which Salesforce objects, fields, and related data they can read or interact with.
When extending an agent's access to additional custom fields or related objects, the documented best practice is to update the existing permission set group assigned to that agent type rather than creating new or profile-based permissions. This approach maintains centralized permission governance, ensures license alignment, and avoids conflicts or redundancy across multiple permission layers.

NEW QUESTION # 88
Universal Containers (UC) wants to ensure its compliance team can retrieve exact matches of policy clause numbers from a structured legal document library. Which search type should UC implement?

A. Use hybrid search to blend keyword and semantic recall.
B. Use semantic search to interpret synonyms of clauses dynamically.
C. Use keyword search for exact term matching on structured fields like clause numbers.

Answer: C

Explanation:
According to the AgentForce Search Optimization Guide, when the use case requires retrieving exact matches (such as policy clause numbers, legal identifiers, or invoice IDs) from structured data, the recommended approach is to use keyword search. The documentation specifies:
"Keyword search ensures deterministic retrieval of exact term matches from structured fields, preserving precision for identifiers, numeric values, and code references."

NEW QUESTION # 89
An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data.
Opportunity Products Events near the customer Tone and voice examples
How should the Agentforce Specialist obtain related items?

A. Utilize a standard email template and manually insert the required data fields.
B. Create a flex template that takes the records in question as inputs.
C. Call prompt initiated flow to fetch and ground the required data.

Answer: C

Explanation:
To ground a sales email on Opportunity Products, Events near the customer, and Tone and voice examples, the Agentforce Specialist should use a prompt-initiated flow. This flow can dynamically fetch the necessary data from related records in Salesforce and ground the generative AI output with contextually accurate information.

NEW QUESTION # 90
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