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| Section | Objectives |
|---|---|
| Topic 1: Security, Compliance, and Privacy | - HIPAA-related considerations in Salesforce Health Cloud - Data access controls, sharing models, and consent management |
| Topic 2: Reporting and Analytics | - Healthcare reporting and dashboards - Tracking outcomes and operational insights |
| Topic 3: Data Model and Patient / Member Management | - Patient / member data organization and relationships - Person accounts, contacts, and care team structures |
| Topic 4: Care Coordination and Care Plans | - Care plan creation and lifecycle management - Care team collaboration and task management |
| Topic 5: Integration and Interoperability | - Integration with EHR systems and external healthcare systems - Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts) |
| Topic 6: Health Cloud Fundamentals | - Core Health Cloud features and capabilities - Healthcare industry concepts and use cases for Health Cloud |
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NEW QUESTION # 62
In which two ways can Makana health service administrator prevent unauthorized users accessing the data?(choose two)
Answer: B,C
NEW QUESTION # 63
How can Code Sets be managedin Health Cloud?
Answer: A
Explanation:
Explanation
Reference and details below.
NEW QUESTION # 64
A consultant is preparing to install Health Cloud in a production org for the first time.
Which three tasks should the consultant ensure are completed prior to installing Health Cloud?
Choose 3 answers
Answer: B,C,D
Explanation:
Step-by-Step Explanation:
* Salesforce Health Cloud Prerequisites:
* Enable Person Accounts:
* Required for representing patients and healthcare contacts.
"Person Accounts must be enabled before installing Health Cloud."
-Reference: Health Cloud Installation Prerequisites
* Enable Chatter:
* Health Cloud uses Chatter for collaboration between care teams.
"Chatter must be enabled to use Health Cloud features like care coordination and notes."
-Reference: Health Cloud Installation Prerequisites
* Enable Contacts to Multiple Accounts:
* Necessary to relate patients to multiple organizations/providers.
"Enable Contacts to Multiple Accounts to relate contacts (patients) to more than one account (e.g., provider, payer)."
-Reference: Health Cloud Installation Prerequisites
* Other Options:
* B. Enable Shield Event Monitoring:Not required for Health Cloud installation (but is a best practice for auditing and compliance in some orgs).
* D. Enable Health Cloud Installation Monitor:Not a standard Salesforce setting or prerequisite.
References:
Health Cloud Installation Prerequisites
NEW QUESTION # 65
A call center agent at Bloomington Caregivers wants the ability to look up providers by appointment on behalf of their patients.
Which two capabilities should a consultant recommend to enable this requirement?
Answer: A,C
Explanation:
To enable call center agents at Bloomington Caregivers to look up providers by appointment on behalf of their patients, a consultant should recommend the following capabilities in Health Cloud:
Provider Search: This is a feature that allows call center agents to search for providers based on various criteria, such as location, specialty, availability, network status, ratings, languages spoken, etc. Provider Search helps call center agents find the best match for their patients' needs4.
Intelligent Appointment Management: This is a feature that allows call center agents to schedule appointments with providers based on their availability and preferences. Intelligent Appointment Management helps call center agents optimize appointment booking by considering factors such as travel time, urgency level, patient history, provider capacity, etc5. Experience Cloud for Health Cloud or Integrated Care Management are not capabilities that can fulfill this requirement.
NEW QUESTION # 66
Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13.
Which three considerations should the company take into account to ensure compliance with the Children's Online Privacy Protection Act (COPPA)?
Choose 3 answers
Answer: B,D,E
Explanation:
To comply with the Children's Online Privacy Protection Act (COPPA) while implementing Salesforce Health Cloud for managing the data of children under 13, Bloomington Caregivers must consider the following:
* Requirement:
* COPPA mandates that companies take reasonable measures to secure children's personal information against unauthorized access or disclosure.
* Implementation in Health Cloud:
* Use Salesforce's robust security features, such as Shield Platform Encryption, two-factor authentication, and role-based access controls, to safeguard sensitive data.
* Requirement:
* Personal data of children must be encrypted during storage (at rest) and transmission (in transit) to prevent unauthorized access.
* Implementation in Health Cloud:
* Use Salesforce Shield for platform encryption, ensuring compliance with data protection standards.
* Enable HTTPS for secure communication channels and encrypt sensitive fields like names, addresses, and medical records.
* Requirement:
* Organizations must obtain verifiable consent from parents or guardians before collecting or storing any personal information about children under 13.
* Implementation in Health Cloud:
* Implement custom workflows or forms to capture and log parental consent.
* Use audit tracking to document consent for regulatory compliance.
* Partner Compliance (Option D):
* While ensuring partners adhere to COPPA is important, it is not explicitly required by the healthcare organization itself under COPPA.
* Disclosing Privacy Policies (Option E):
* Disclosing policies is essential, but it is part of obtaining parental consent (Option C).
References:
Salesforce Shield Platform Encryption
COPPA Compliance Guidelines
NEW QUESTION # 67
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