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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Available Languages:	English
Exam Format:	Multiple choice
Exam Duration:	60 minutes
Passing Score:	73%
Real Exam Qty:	30
Recommended Training:	Positioning SAP Customer Experience Solutions (SAP Learning) SAP Customer Experience Overview Learning Journeys
Exam Registration:	SAP Learning Hub SAP Certification Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam via SAP Certification Hub
Pre Condition:	No formal prerequisite required; basic understanding of SAP Business Suite and SAP Customer Experience solutions recommended.
Official Syllabus URL:	https://learning.sap.com

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

NEW QUESTION # 16
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Customer Data
B. SAP Emarsys
C. SAP Commerce Cloud
D. SAP Sales Cloud Version 2

Answer: A

NEW QUESTION # 17
Which solution can be used to analyze a real-time 360 view of the customer?

A. Enterprise Consent and Preference Management
B. SAP Customer Data Platform
C. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
D. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)

Answer: B

NEW QUESTION # 18
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Intelligent Lead Score
B. Case Management
C. Guided Selling
D. Forecasting and Pipeline Management
E. Agent Desktop

Answer: A,C,D

NEW QUESTION # 19
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Including integration capabilities
B. Offering scalability and flexibility
C. Providing expertise in purchase processes
D. Providing industry expertise

Answer: A,B,D

NEW QUESTION # 20
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Build can be used to create custom apps.
B. SAP Integration Suite is available to integrate applications.
C. Al capabilities empower sales & marketing analysts to accelerate decisions.
D. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
E. Business process analysis is available out-of-the-box.

Answer: A,B,C

NEW QUESTION # 21
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