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Huawei H19-321 Exam Syllabus Topics:

Section	Weight	Objectives
Enterprise Service Overview	20%	- Huawei service strategy and positioning - Service industry trends and standards - Role and value of enterprise services
Detailed Service Portfolio	30%	- Professional and consulting services - Managed and cloud services - Service level agreements and offerings - Support and maintenance services
Sales Enablement and Positioning	25%	- Pre-sales service solution design - Customer value analysis and presentation - Competitive differentiation
Delivery Tools and Models	25%	- Risk and quality management - Service delivery frameworks - Implementation and operation tools

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Huawei HCS-Pre-Sale-Service Solution(Huawei Certified Pre-sales Specialist Service Solution) Sample Questions (Q237-Q242):

NEW QUESTION # 237
In the configuration result interface of the UniSTAR SCT configurator, "Insert a service part." "What service offerings does the feature support?"

A. Media retention service
B. Install the service
C. Dedicated support services
D. Technical Support Services

Answer: D

NEW QUESTION # 238
Which of the following services are not hardware-supported services.

A. Hardware field replacement
B. Hard disk media retention service
C. Hardware rework
D. Hardware pre-replacement

Answer: A

NEW QUESTION # 239
What are the following outputs of IP network planning and design services? (Multiple choice)

A. Network migration/implementation
B. Web presentation feasibility assessment report
C. Gap/risk analysis report
D. Requirements analysis/modeling scenarios

Answer: B,C,D

NEW QUESTION # 240
the correct statement about on-site support services is ().

A. For situations where the location requires a hardware replacement to resolve the issue, arrange for an engineer to perform an on-site hardware replacement
B. On-site service includes on-site spare parts replacement and on-site problem handling
C. In the case of problems that cannot be effectively solved through remote technical support, arrange for engineers to provide on-site problem handling services
D. In the case of purchasing an on-site service maintenance package, priority is given to solving the problem through on-site service

Answer: D

NEW QUESTION # 241
What is incorrect about Hi-care maintenance and Co-care maintenance services?

A. Co-care maintenance is sold and delivered to customers by channel
B. Hi-care maintenance can be resold by channels
C. Co-care Maintenance can also be purchased through certified channels and resold
D. Hi-care maintenance is delivered directly by Huawei to customers

Answer: C

NEW QUESTION # 242
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