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| Section | Objectives |
|---|---|
| Financial Services Processes | - Sales and service process automation - Wealth and insurance workflows |
| Security, Reporting, and Integration | - Reporting and dashboards in Financial Services Cloud - Integration with Salesforce ecosystem tools - Data security and sharing models |
| Financial Services Cloud Fundamentals | - Industry use cases in banking and insurance - Core concepts and value proposition of Financial Services Cloud |
| Data Model and Architecture | - Accounts, Contacts, Households, and Relationships - Financial accounts and household structures |
| Client and Customer Management | - Client lifecycle management processes - Relationship Groups and role modeling |
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NEW QUESTION # 45
A wealth client owns a boutique shoe store called Smith ' s Shoes. Their financial advisor would like to add this relationship to Agentforce Financial Services to track the complete picture of relationships related to the wealth client ' s household. Which three options should the Agentforce Financial Services consultant use when mapping this relationship in Agentforce Financial Services?
Answer: A,D,E
Explanation:
The household and the client ' s business are both represented as account-based entities. The client ' s household is modeled using an Account with the Household classification or record type, while Smith ' s Shoes is modeled as a Business Account. The relationship between those two account entities is represented using the Account-Account Relationship model.
Salesforce ' s Financial Services relationship architecture supports organizing customers into households while connecting those households with related businesses and organizations. Current documentation describes a household as a business account associated with a Party Relationship Group and related organizations as additional business-account records.
Salesforce also demonstrates the same pattern with a household and a related trust. The household is represented by a household account or group, the trust is represented as a business account, and the relationship is represented through account-to-account relationship modeling. ARC can use Account Account Relationship as a junction object to visualize these many-to-many connections.
A Contact object is not sufficient to model Smith ' s Shoes because the store is an organization, not an individual. Account Contact Relationship is primarily used to relate an individual or contact to an account.
Since the requirement is to connect the household account to a business account, the correct combination is Household Account, Business Account, and Account Account Relationship.
NEW QUESTION # 46
The Compliant Data Sharing (CDS) feature lets administrators and compliance managers configure advanced data-sharing rules so that they can improve compliance with regulations and company policies. Which three things should be considered when implementing CDS in Agentforce Financial Services?
Answer: B,C,E
Explanation:
Compliant Data Sharing supplements Salesforce ' s standard record-sharing architecture with participant- based access. Record owners can add participants and assign Participant Roles that determine whether those users receive read-only or read/write access. Salesforce also permits non-owner participants who have Edit access through CDS to manage participants, giving them sharing capabilities comparable to the record owner.
Users above the owner can separately retain access through role hierarchy where hierarchy access applies.
Salesforce also imposes a lifecycle dependency between object enablement and Participant Roles. If Compliant Data Sharing must be disabled for a supported object, the participant roles associated with that object must first be removed.
CDS is not limited exclusively to Financial Services objects plus Account and Opportunity. Current Salesforce implementations support additional standard and custom objects and use CDS across multiple Salesforce industry solutions.
For Organization-Wide Defaults, supported objects can use Private or Public Read Only for CDS to provide meaningful incremental access. Public Read/Write makes CDS ineffective because all users already have record access. Therefore, the assertion that OWD must always be Private is too restrictive under the current implementation.
NEW QUESTION # 47
Which three related lists are visible within Actionable Relationship Center associated with the Account object?
Answer: A,C,E
Explanation:
The following related lists are visible within Actionable Relationship Center (ARC) associated with the Account object:
Client Financial Goals, which is a related list that displays the financial goals of the account, such as retirement, education, or debt payoff.
Financial Holdings, which is a related list that displays the financial accounts of the account, such as bank accounts, investment accounts, or insurance policies.
Household Financial Accounts, which is a related list that displays the financial accounts of the account's primary group, such as household or business group.
NEW QUESTION # 48
A consulting firm is asked to add Events and Milestones to a Lightning record page to give financialadvisors deeper insights into their customers' lives.
What should the consultant configure to enable advisors to capture Once-in-a-Lifetime events and, at the same time, prevent users from accidentally creating more than one event of such an event type?
Answer: D
Explanation:
To enable advisors to capture Once-in-a-Lifetime events and prevent users from accidentally creating more than one event of such an event type,the consultant should configure Unique event types. Unique event types are event types that can only be created once for each contact or individual, such as birth, death, or marriage.
By using Unique event types, the consultant can ensure that advisors cancapture important life events for their customers and avoid duplication or inconsistency.
NEW QUESTION # 49
A regional bank is implementing Financial Services Cloud (FSC). Today, relationship managers receive email reminders 2 days, 2 weeks, and 2 months after a new customer opens their first bank account to contact the customerfor feedback. In addition, the bank wants the ability for relationship managers to track and report on progress in FSC.
What should the administrator do when designing the future state business process using FSC features?
Answer: A
Explanation:
To design the future state business process using FSC features, the administrator should create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months when an account status is changed to "Customer".
An action plan is a feature that allows users to create templates for common client processes, such as account opening, loan application, or financial review. An action plan template consists of action plan items that define the tasks, subtasks, and deadlines for each step of the process. By creating an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months when an account status is changed to "Customer", the administrator can automate the email reminder process and track and report on the progress in FSC
NEW QUESTION # 50
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