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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Administrator Exam |
| Exam Number: | Plat-Admn-201 (also known as ADM-201) |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 60 scored + up to 5 unscored items (65 total) |
| Exam Price: | $200 USD + applicable taxes |
| Related Certifications: | Salesforce Certified Advanced Administrator Salesforce Certified Platform App Builder |
| Passing Score: | 65% |
| Exam Format: | Multiple-select, Multiple-choice |
| Certificate Validity Period: | 1 year, renewable annually via free maintenance modules |
| Available Languages: | French, Italian, Korean, Japanese, German, English, Spanish, Portuguese (Brazil), Chinese (Simplified) |
| Recommended Training: | Trailhead Learning Path |
| Exam Registration: | Official Registration |
| Sample Questions: | Salesforce Plat-Admn-201 Sample Questions |
| Exam Way: | Online proctored or onsite testing center (Pearson VUE / Kryterion) |
| Pre Condition: | No formal prerequisites; recommended 6+ months hands-on Salesforce administration experience |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-platform-admin---Plat-Admn-201 |
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NEW QUESTION # 66
Cloud Kicks wants to leverage roll-up summaries on the Account object. Which standard object supports this roll-up summary natively?
Answer: C
Explanation:
A Roll-up Summary Field is a powerful feature that calculates values from related records and displays them on a master record. However, this functionality is natively available only on the
"Master" side of a Master-Detail relationship. For standard objects, Salesforce provides a built-in Master-Detail-like relationship between Accounts and Opportunities. Specifically, the Account object acts as the master, and the Opportunity object acts as the detail. This relationship allows a Platform Administrator to create roll-up summary fields on the Account to calculate the sum of
"Total Opportunity Amount," the "Minimum Close Date," or a "Count" of all related opportunities.
Other standard objects like Contacts (Option B) and Cases (Option C) have a lookup relationship to Accounts rather than a master-detail relationship, and therefore do not support native roll-up summaries. Campaigns (Option D) also do not share this specific relationship with Accounts. If an administrator needs to roll up data from these other objects, they would typically need to use a custom solution like Flow Builder or a third-party app, whereas Opportunities are supported natively out of the box .
NEW QUESTION # 67
Once an opportunity reaches the negotiation stage at Cloud Kicks, the Amount field becomes required for sales users. Sales managers need to be able to move opportunities into this stage without knowing the amount. How should a Platform Administrator require this field during the negotiation stage for sales users but allow their managers to make changes?
Answer: B
Explanation:
A Validation Rule is the only way to enforce conditional requirement logic based on both record data (the stage) and user data (the user's profile or role). To achieve this, the Platform Administrator would write a formula that checks three things: if the Stage is "Negotiation," if the Amount field is blank, and if the user is not a manager. The formula would look something like:
AND(ISPICKVAL(StageName, "Negotiation"), ISBLANK(Amount), $Profile.Name <> "Sales Manager"). This allows the system to block standard sales users from saving the record without an amount, while the exception for the manager's profile allows them to bypass the requirement.
Making the field required on the page layout (Option A) would affect all users equally, failing to meet the requirement for managers. Assigning the Admin profile to managers (Option B) is a major security risk and violates the principle of least privilege.
NEW QUESTION # 68
A Platform Administrator is adding a new topic to an agent. What is best practice for topic instructions?
Answer: D
Explanation:
When defining Topics for an Agentforce agent, the quality of instructions is vital for ensuring the agent identifies the correct topic when a user asks a question. Best practice includes providing a variety of example user questions (utterances). This helps the agent's natural language processing (NLP) model recognize the different patterns and ways a human might phrase a request related to that specific topic. Writing instructions too generically (Option A) can lead to
"topic overlap," where the agent gets confused about which topic to use. Minimal instructions (Option C) may reduce latency slightly but often result in poor accuracy and failed topic identification. Using "plain language" is generally preferred over overly "business-specific" jargon (Option D) because the agent needs to match the way customers or employees naturally speak during a conversation
NEW QUESTION # 69
Ursa Major Solar classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should go to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue. What should a Platform Administrator use to achieve this?
Answer: B
Explanation:
Case Assignment Rules are the standard Salesforce tool for automatically routing cases to specific users or queues based on record criteria. A single assignment rule can contain multiple "Rule Entries" processed in a specific order. To meet this requirement, the Platform Administrator would create a rule with two entries: one that checks if the Account's "Level" field equals "Platinum" and routes it to the Priority Support Queue, and another that checks if the level is "Silver" or "Gold" and routes it to the Regular Support Queue. This automation happens the moment the case is created, ensuring that high-value customers receive immediate attention from the appropriate team. Escalation Rules (Option A) are used to move a case after it has been sitting for a period of time, not for initial routing. Workflow Rules (Option D) are a legacy tool that cannot natively assign cases to queues in the same direct manner as Assignment Rules.
NEW QUESTION # 70
In an approval process, what happens when a queue is selected as the approver?
Answer: B
Explanation:
Salesforce allows Queues to be designated as assigned approvers in an approval process. When a record is submitted for approval and routed to a queue, an email notification is sent to all queue members (depending on queue settings). The core behavior is that any member of the queue can
"claim" the request and either approve or reject it. Once one member takes action, the step is considered complete, and the queue is treated as a single decision-making entity. Unanimous approval (Option A) is a specific setting for multiple individual assigned approvers, but it does not apply to queues in this way. Option C is incorrect because the purpose of a queue is to notify all members to ensure a timely response. Queues are supported for most standard and all custom objects (negating Option D).
NEW QUESTION # 71
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