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| Section | Weight | Objectives |
|---|---|---|
| CSDM Fundamentals | 20% | - Common Service Data Model
|
| Ingest | 30% | - Data Ingestion
|
| Govern | 25% | - CMDB Governance
|
| Insight | 10% | - Reporting and Visibility
|
| Configuration | 15% | - CMDB Architecture
|
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NEW QUESTION # 133
A company has recently acquired another company and wants to unify the applications deployed across both organizations in ServiceNow.
Which CSDM record type will help achieve this?
Answer: C
Explanation:
A Business Application represents a logical application from a portfolio, ownership, investment, risk, and lifecycle perspective. Following an acquisition, Business Application records allow the combined organization to compare overlapping applications, identify redundant functionality, establish authoritative application ownership, and decide which applications should be retained, consolidated, migrated, replaced, or retired.
An Application Service represents a deployed and operational instance of an application, such as a production or development service. The Application class represents executable software components running on infrastructure, while Incident is a process record and not part of application portfolio modelling.
Business Applications belong to the CSDM Design and Planning domain and support application portfolio management and rationalization. Therefore, they are the appropriate records for unifying and evaluating the applications inherited through the acquisition.
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NEW QUESTION # 134
What ensuresdata volume in the CMDB is manageable?
Answer: A
Explanation:
Managing CMDB data volume is a keyData Foundations governanceobjective. Over time, CMDBs naturally accumulate retired, obsolete, or decommissioned CIs. If these records are not properly managed, they degrade CMDB performance, reduce reporting accuracy, and negatively impact discovery reconciliation and health scores.
Archive Policiesare the mechanism designed to address this challenge. They definewhen CI records should be archived or deletedbased on lifecycle state, age, or retention requirements. By automating archival and cleanup, archive policies ensure that onlyrelevant, active CIsremain in the operational CMDB, keeping data volume manageable and performant.
Business Rules (Option A) are used to enforce logic during record creation or updates, not for long-term data volume control. Scheduled Jobs (Option B) may execute tasks, but without archive policies they have no governance logic to determinewhatshould be removed or retained.
Archive policies work in conjunction withCMDB Data Managerto enforce lifecycle-based retention and cleanup, making them the correct and verified answer.
Therefore,Option C - Archive Policiesis correct.
NEW QUESTION # 135
A CMDB Administrator is implementing Vulnerability Response or Security Incident Response and needs to ensure customers have enough context to estimate risk and set task priorities.
WhichGet Well Playbookfrom theCSDM Data Foundations Dashboardhelps with this?
Answer: C
Explanation:
InServiceNow, Vulnerability Response and Security Incident Response rely heavily onbusiness contextto accurately assess risk, prioritize remediation tasks, and communicate impact to stakeholders. From aCSDM (Common Service Data Model)perspective, this context is primarily delivered throughproperly modeled relationships between Application Services and Business Applications.
The"Application Services with Business Application Relationships" Get Well Playbookdirectly addresses this requirement. In CSDM,Application Servicesrepresent the technical, deployable services that run in the environment, whileBusiness Applicationsrepresent the logical applications that support business capabilities.
When these two are correctly related, security teams can clearly understandwhich business processes, customers, and revenue streams are affectedby a vulnerability or security incident.
Without this relationship, vulnerabilities may still be detected, but they lack meaningful prioritization. For example, a critical vulnerability on an application service supporting a revenue-generating or customer-facing business application should be addressed far more urgently than one tied to a low-impact internal tool. This relationship is what enablesrisk-based prioritization, rather than purely technical severity-based prioritization.
The other options do not fulfill this need. Location hierarchy issues (Option A) and CI lifecycle status consistency (Option D) relate more to CMDB hygiene and governance, not security context. Product ownership gaps (Option C) affect accountability but do not directly enable risk estimation during security response.
Therefore,Option Bis the correct and CSDM-aligned Get Well Playbook for ensuring sufficient business context in Vulnerability Response and Security Incident Response workflows.
NEW QUESTION # 136
In a company, there is a need to understand theCSDM maturity levelrequired. Different stakeholders listed several use cases they expect over time.
Which use caserequires information objects?
Answer: B
Explanation:
Within theCommon Service Data Model (CSDM),information objectsare used to representnon-CI data entitiesthat provide important business or governance context but are not configuration items themselves.
These objects are especially important when extending service visibility beyond pure infrastructure and application relationships.
The use case described inOption A-understandingasset lifecycle compliance in a Business Application context-explicitly requires information objects. Asset lifecycle data (such as financial state, depreciation, warranty, and compliance milestones) is typically managed in IT Asset Management (ITAM) and must beassociated to Business Applicationswithout converting every asset-related data point into a CI. Information objects enable this linkage while maintaining clean CMDB boundaries.
Option B focuses on event-to-incident automation, which relies onCIs, technical services, and operational relationships, not information objects. Option C (proactive case management) is primarily aCSM and service offeringuse case. Option D (SecOps risk context) relies onapplication services and business application relationships, not information objects. Option E (business service impact) is addressed throughservice modeling and service mapping, again without requiring information objects.
Information objects are introduced as organizations mature and need to integrategovernance, financial, or compliance datawith service and application models-making asset lifecycle compliance the correct match.
Therefore, the correct answer isA.
NEW QUESTION # 137
(Choose 2 options)
A CMDB Administrator wants to create aCMDB queryto findall databases located in Seattle that are connected to application services. They also want toinclude incidents related to those databases.
Which actions should be taken to build this query?
Answer: A,C
Explanation:
When building advanced CMDB queries usingCMDB Query BuilderinServiceNow, the correct approach is to modelCI scope,relationships, andtask contextexplicitly on the canvas.
To limit results to databases in a specific location, the administrator mustfilter the Database CI nodeby the Location attribute. Therefore,Option Cis required to scope the query toDatabase CIs where Location = Seattle.
To includeIncidents related to those databases, the Incident table must be added from theNon-CMDB Tableslist and linked through thetask_cirelationship. This is exactly whatOption Aprovides. CMDB Query Builder separates CMDB tables (CIs) from task and transactional tables, so incidents must be explicitly added from the Non-CMDB section.
Option B is incorrect because property columns on Application Services do not scope databases or incidents.
Option D is unnecessary because relationship depth alone does not include non-CMDB task data and does not filter by location.
Thus, the correct actions areA (add Incident table)andC (filter Database by location).
NEW QUESTION # 138
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