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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control
Digital Customer Service (DCS)	20%	- Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization
Service Request Management	25%	- Service catalog and entitlements - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Milestones and action plans
Omnichannel Communications	15%	- Work routing and queue setup - Email, chat and CTI configuration - Media toolbar and agent notifications

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q63-Q68):

NEW QUESTION # 63
You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A. Images
B. Tables
C. Variables
D. Other SmartText entries
E. URLs
F. Text

Answer: B,C,D,F

NEW QUESTION # 64
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. No default coverages are set up.
B. The Starts When criteria of the milestones is not True.
C. Entitlement rules are not valid for the service request.
D. The scheduled process has not been set up.

Answer: A,B,D

NEW QUESTION # 65
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows you to use the same product hierarchy as sales
B. allows the display of a product hierarchy specifically for service purposes
C. requires less work and effort
D. allows use of a simpler hierarchy

Answer: A,C

NEW QUESTION # 66
Which two options are true about reporting on milestones?

A. No standard reports on milestones are provided.
B. Administrator-defined milestone data is not included in Analytics.
C. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
D. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

Answer: B,C

NEW QUESTION # 67
Identify the sequence of steps you must follow to disable the Service Communication channels.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.

Answer: C

NEW QUESTION # 68
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