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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Automation	15%	- Process Automation 1. Flow Builder, approval processes 2. Email alerts, field updates, tasks
Productivity and Collaboration	10%	- Activity management 1. Tasks, events, calendars - Mobile and integrations 1. AppExchange and third-party integrations 2. Salesforce Mobile App capabilities - Chatter 1. Feeds, groups, collaboration features
Sales and Marketing Applications	10%	- Sales Cloud features 1. Opportunity management, stages, products, price books 2. Lead management, conversion, assignment rules - Marketing tools 1. Marketing automation capabilities 2. Campaigns, campaign influence
Configuration and Setup	15%	- User interface configuration 1. Declarative customization options 2. Navigation and global settings - Security and access 1. Profiles, permission sets, roles and sharing rules 2. Password policies and login access - Company settings 1. Fiscal year, business hours, currency management 2. Default settings and organizational structure
Data and Analytics Management	17%	- Data management 1. Import, update, export, mass delete, backup 2. Data validation and quality tools - Reports and dashboards 1. Dashboard components and sharing 2. Report types, creation, customization
Service and Support Applications	10%	- Case management 1. Support processes and entitlements 2. Cases, queues, assignment rules, escalation rules - Knowledge and Communities 1. Knowledge base setup and usage 2. Community configuration and access
Object Manager and Lightning App Builder	15%	- Object customization 1. Page layouts, record types, business processes 2. Standard and custom objects, fields, relationships - Lightning App Builder 1. App navigation and customization 2. Custom Lightning pages and components
Agentforce AI	8%	- AI capabilities 1. AI features and usage guidelines 2. Agentforce setup and configuration

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Salesforce Certified Administrator Sample Questions (Q63-Q68):

NEW QUESTION # 63
When is a custom object created?

A. When there is a need to add custom tabs
B. When there is a need to create a custom field
C. To capture unique data of the business
D. To enhance the look of the application

Answer: C

Explanation:
Section: Volume H

NEW QUESTION # 64
Which of the following are standard Salesforce applications?

A. Ideas
B. Call Center
C. Administration
D. Sales Center
E. Campaigns

Answer: A,B

NEW QUESTION # 65
Which of the following is an automated process your organization can use to approve records in Salesforce.com?

A. Workflow Rules
B. Record Types
C. Approval Process
D. Validation Process

Answer: C

NEW QUESTION # 66
Which one is the following is a salesforce.com definition for an opportunity?

A. An organization, individual or company involved with your business such as customers, competitors and partners
B. Any individual or influencer associated with an account
C. Any potential revenue-generating event i.e. "sales deal"
D. Any person, organization or company that may be interested in your products and services, not yet customers

Answer: C

NEW QUESTION # 67
New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?

A. Create formula field.
B. Configure a validation rule
C. Assign with an escalation rule.
D. Use lead assignment rules.

Answer: D

NEW QUESTION # 68
......

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