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| Section | Weight | Objectives |
|---|---|---|
| Intangible Deliverables | 26% | - Stakeholder alignment - Change and adoption enablement - Governance and mindset - Culture and capability building |
| Value Design | 32% | - Strategic direction and rationale - Context and innovation impact - Ethics and value alignment - Value measurement and outcomes |
| Tools and Artifacts | 23% | - Decision-making tools - Documentation and visualization - Design frameworks and methods - Strategy mapping and modeling |
| Leveraging Adjacent Roles and Skills | 19% | - Collaboration with architects and designers - Leading cross-functional work - Integrating UX and technical perspectives - Working with product and business teams |
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NEW QUESTION # 146
Cloud Kicks ' stakeholders engaged a strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal. Which capability should drive self-service in Experience Cloud?
Answer: A
Explanation:
Salesforce Experience Cloud self-service relies on Knowledge Base integration, allowing customers to resolve inquiries independently and deflect case volume. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. A searchable knowledge base enables customers to answer common questions without opening a case or waiting for an agent. This directly supports self-service and case deflection, whereas simply exposing case status or order information improves visibility without addressing the broader support-cost objective. Here, Exposing their knowledge base to customers is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Allowing customers to see their open cases focuses attention elsewhere, while Providing dashboards of orders to customers addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Research for Design Strategy - Explore Design Strategy Research Methods
NEW QUESTION # 147
A strategy designer is teaching a marketing team how to use the How Might We format for challenge framing.
What is the reason the statement should sav "How might we" instead of "How will we"?
Answer: A
Explanation:
The How Might We format for challenge framing uses the word "might" instead of "will" because it implies a sense of possibility and curiosity, rather than certainty or obligation. It allows the team to explore solutions without committing to one right away, which encourages creativity and experimentation. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/frame-challenges-with-how-might-we-statements
NEW QUESTION # 148
Cloud Kicks' product team is focused on a new business casual clothing line that they think will account for over half of the company's revenue in the future.
Which trend should influence desirability the most?
Answer: B
Explanation:
The most influential trend for desirability in designing a new business casual clothing line is hybrid work emphasizing the need for color and comfort, as this reflects the changing preferences and expectations of customers in a post-pandemic world. Digital product passports to help prevent counterfeiting or supply chain issues that delay product availability are not trends that affect desirability directly, but rather trust and availability.
NEW QUESTION # 149
A job listing company has launched a campaign around the adoption of its social app for professional networking.
What should the team measure to gain the most trustworthy perspective and discourage artificially increasing (or "hacking") the company success metrics?
Answer: A
Explanation:
The best way to measure the success of a social app for professional networking is to track the new connections made between users, as this reflects the value proposition and user engagement of the app. Measuring the number of times a user opens the app per day or the new account activations may not capture the true impact of the app, as users may open the app without interacting with others or create accounts without using them.
NEW QUESTION # 150
A strategy designer wants to make a case to executive stakeholders to target a new, saturated market with the purpose of increasing new customer acquisition.
Which approach should the designer focus on?
Answer: C
Explanation:
The approach that the designer should focus on is to restate business goals and show how design could be used to de-risk exploration of this opportunity. This approach can help the designer align the new product vision with the executive stakeholders' expectations, needs, and priorities, and demonstrate how design methods and tools can help validate assumptions, identify risks, and test solutions in a saturated market. Making a presentation on design best practices or creating a clickable high fidelity prototype may not be enough to convince the executive stakeholders of the value proposition and feasibility of targeting a new market.
NEW QUESTION # 151
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