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BCS PC-BA-FBA-20 Exam Syllabus Topics:

Section	Weight	Objectives
Investigating the Business Situation	12.5%	- Investigation techniques 1. Workshops 2. Observation 3. Interviews 4. Scenarios and prototyping
Improving Business Services and Processes	12.5%	- Business process improvement 1. Gap analysis 2. Business process redesign 3. Process modelling
Documenting and Modelling Requirements	10%	- Requirements documentation 1. Use case modelling 2. Data modelling 3. Process modelling
Delivering the Business Solution	5%	- Business solution implementation 1. Solution deployment 2. Post-implementation review 3. Benefits realisation
The Strategic Context for Business Analysis	7.5%	- Strategy analysis 1. PESTLE analysis 2. Porter's Five Forces 3. MOST analysis 4. SWOT analysis
The Business Analysis Service Framework	2.5%	- Framework concepts 1. Business change lifecycle 2. Business analysis process model
Delivering the Requirements	5%	- Requirements delivery 1. Agile delivery support 2. Requirements readiness 3. Iteration planning
What is Business Analysis	5%	- Business analysis concepts 1. Business change and improvement 2. Role and responsibilities of a business analyst 3. Origins and development of business analysis
Analysing and Managing Stakeholders	10%	- Stakeholder analysis 1. Stakeholder management strategies 2. Stakeholder identification 3. Stakeholder categorisation
Defining the Solution	7.5%	- Solution definition 1. Business options 2. Feasibility assessment 3. Solution scope
Establishing the Requirements	10%	- Requirements engineering 1. Requirements prioritisation 2. Requirements classification 3. Requirements elicitation
Making the Business Case	5%	- Business case development 1. Risk assessment 2. Investment appraisal 3. Cost-benefit analysis
The Competencies of a Business Analyst	2.5%	- Business analyst competencies 1. Professional techniques 2. Business knowledge 3. Personal qualities
Validating and Managing Requirements	5%	- Requirements management 1. Requirements validation 2. Requirements traceability 3. Change control

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BCS Foundation Certificate in Business Analysis V4.1 Sample Questions (Q100-Q105):

NEW QUESTION # 100
The change curve shows the range of emotions experienced by people when facing change.
One of the axes on the graph is Time; what is the other axis?

A. Fear.
B. Anger.
C. Self-esteem.
D. Shock.

Answer: C

NEW QUESTION # 101
On a business process model, how are hand-offs represented?

A. By the process flow crossing from one swimlane to another.
B. By a decision point.
C. By a task spanning multiple swimlanes.
D. By process flow lines crossing each other

Answer: A

Explanation:
A business process model uses swimlanes to represent different roles, departments, or systems involved in a process. Hand-offs occur when responsibility for a task is transferred from one role or department to another.
Key Considerations:
* Process Flow Lines Crossing Each Other: Crossing lines do not indicate hand-offs; they simply show the sequence of tasks.
* Decision Point: A decision point represents a choice or branching in the process, not a transfer of responsibility.
* Task Spanning Multiple Swimlanes: A single task spanning multiple swimlanes is uncommon and does not represent a hand-off.
* Process Flow Crossing Swimlanes: When a process flow crosses from one swimlane to another, it indicates that responsibility for the task has been handed off to a different role or department.
Evaluation of Each Option:
* A. By process flow lines crossing each other: Crossing lines are unrelated to hand-offs and may simply indicate parallel tasks. Conclusion: This is not correct .
* B. By a decision point: Decision points represent choices or conditions, not transfers of responsibility.
Conclusion: This is not correct .
* C. By a task spanning multiple swimlanes: Tasks typically belong to a single swimlane, so this is not a valid representation of hand-offs. Conclusion: This is not correct .
* D. By the process flow crossing from one swimlane to another: This accurately represents a hand- off, as it shows the transfer of responsibility between roles or departments. Conclusion: This is correct .
Final Recommendation:
Hand-offs are represented:
D). By the process flow crossing from one swimlane to another.

NEW QUESTION # 102
Which of the following is an input to the 'Investigate the Situation' stage of the business analysis process model?

A. Stakeholder perspectives.
B. Terms of reference.
C. Business case.
D. List of issues/problems.

Answer: B

NEW QUESTION # 103
One of Porter's five forces explicitly considers industry competitors.
Which of the following is the Key Focus' of this force?

A. The products offered by Competitors
B. Rivalry among existing Competitors
C. A Competitor's external marketing campaign
D. The market share of known Competitors.

Answer: B

NEW QUESTION # 104
What are the three levels of the business process hierarchy?

A. Enterprise, departmental, actor-task
B. Event response, actor-task, user-step.
C. Departmental, event-response, actor-task.
D. Enterprise, event-response, actor-task.

Answer: D

Explanation:
Business processes are typically organised into a three-level hierarchy to manage complexity and provide a clear line of sight from strategy to execution. The standard levels, moving from the highest to the lowest level of detail, are:
Enterprise (or Value Chain): The highest level, showing the core business functions (e.g., "Sell Product," "Develop Product").
Event-Response (or End-to-End): The mid-level, showing the process triggered by a business event and concluding with an outcome (e.g., "Handle Customer Order").
Actor-Task (or Detailed/Procedure): The lowest level, showing the individual steps and actions taken by the actors to complete a process (e.g., "Check stock availability," "Package item").
Therefore, the three key levels that define this breakdown are Enterprise, event-response, actor-task.
(Reference: BCS Modelling Business Processes / BCS Business Analysis Practice - Business Process Hierarchy)

NEW QUESTION # 105
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