Exam C_BCSCX_2502 Passing Score | New C_BCSCX_2502 Test Dumps

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Explain customer-centric business transformation 2. Identify competitive differentiators 3. Position SAP Customer Experience portfolio value
Topic 2: SAP Customer Experience Solutions, Processes and Strategy	41-50%	- Business Process Integration 1. Integration with SAP Business Suite 2. Omnichannel customer engagement 3. Lead-to-cash processes - SAP CX Portfolio 1. SAP Emarsys and customer engagement 2. Customer data and experience management 3. SAP Sales Cloud and Service Cloud positioning 4. SAP Commerce Cloud capabilities
Topic 3: Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. B2B and B2C commerce use cases 2. Customer loyalty and retention strategies 3. Retail customer experience scenarios

Section

Weight

Objectives

Topic 1: Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Explain customer-centric business transformation
2. Identify competitive differentiators
3. Position SAP Customer Experience portfolio value

Topic 2: SAP Customer Experience Solutions, Processes and Strategy

41-50%

- Business Process Integration

1. Integration with SAP Business Suite
2. Omnichannel customer engagement
3. Lead-to-cash processes

- SAP CX Portfolio

1. SAP Emarsys and customer engagement
2. Customer data and experience management
3. SAP Sales Cloud and Service Cloud positioning
4. SAP Commerce Cloud capabilities

Topic 3: Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. B2B and B2C commerce use cases
2. Customer loyalty and retention strategies
3. Retail customer experience scenarios

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q15-Q20):

NEW QUESTION # 15
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Business Technology Platform
B. SAP Service Cloud Version 2
C. SAP Commerce Cloud
D. SAP Sales Cloud Version 2

Answer: C

NEW QUESTION # 16
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides permanent awareness of customer expectations.
B. It provides permanent transparent and personalized data related to maintenance plants.
C. It provides seamless connectivity to teams with the correct information at the right time.
D. It enables processing of accounting data.
E. It enables organizations to deliver personalized customer engagement data.

Answer: A,C,E

NEW QUESTION # 17
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Advanced Segmentation
B. Smart Analytics
C. Processing Leads and Opportunities
D. Web Page Creation and Generation
E. Automation Programs

Answer: A,B,E

NEW QUESTION # 18
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Billing
B. Agent Desktop
C. Guided selling
D. Omnichannel experience

Answer: B,D

NEW QUESTION # 19
Which feature is available in SAP Commerce Cloud?

A. Case processing with registered products
B. Management for intercompany sales processes
C. Bounce management for new prospects
D. Product catalog

Answer: D

NEW QUESTION # 20
......

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