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| Section | Objectives |
|---|---|
| Reporting and Analytics | - Education KPIs and insights - Standard reports and dashboards |
| Education Cloud Fundamentals | - Core concepts of Salesforce Education Cloud - Higher Education and K-12 data models overview |
| Student Lifecycle Management | - Enrollment and student success tracking - Recruitment and admissions processes |
| Automation and Integration | - Flow automation for education processes - Integration with external education systems |
| Experience Cloud for Education | - Engagement and communication strategies - Student and alumni portals |
| Data Management and Security | - Security model and access control - Education data architecture and relationships |
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NEW QUESTION # 87
Which object should be configured for all student and support staff interactions, activities, and assigned support staff?
Answer: A
Explanation:
Case is an object that should be configured for all student and support staff interactions, activities, and assigned support staff. Case is an object that represents a request or an issue that requires resolution or assistance from an organization. Case can be used to track various information about astudent's request or issue, such as status, priority, category, or resolution. The consultant can configure Case for all student and support staff interactions, activities, and assigned support staff using features such as Case Assignment Rules, Case Escalation Rules, or Case Teams. Relationships, Account, and Advising Pools are not objects that should be configured for all student and support staff interactions, activities, and assigned support staff.
References:
https://help.salesforce.com/s/articleView?id=sf.cases_overview.htm & type=5
https://trailhead.salesforce.com/en/content/learn/modules/service_basics/service_basics_cases
NEW QUESTION # 88
A college has a standard Salesforce environment and wants to use Student Success Hub for its undergraduate advising.
What is required to use Student Success Hub?
Answer: A
Explanation:
Education Data Architecture (EDA) is required to use Student Success Hub for the college's undergraduate advising. EDA is a product that provides a flexible and scalable data architecture for higher education institutions to manage their student lifecycle. EDA provides objects and features such as Accounts, Contacts, Relationships, Affiliations, Attributes, or Course Connections. Student Success Hub is a solution that extends EDA to meet the needs of student services and support. Student Success Hub provides features such as Early Alerts, Success Plans, Pathways, and Advising Events. Student Success Hub requires EDA to be installed and configured in the Salesforce environment before installing Student Success Hub. A Customer Community license, Pathways, or Field Service are not required to use Student Success Hub for the college's undergraduate advising. Reference:
https://www.salesforce.org/products/education-cloud/overview/
https://www.salesforce.org/products/student-success-hub/overview/
NEW QUESTION # 89
The advancement team uses Salesforce for its fundraising operations. The team wants a tool to help determine whether they will meet the campaign goal.
Which analytics tool should the consultant recommend?
Answer: A
Explanation:
Explanation
The consultant should recommend Einstein Prediction Builder for the advancement team to create a tool that helps determine whether they will meet the campaign goal. Einstein Prediction Builder allows users to create custom predictions based on their Salesforce data, such as predicting the likelihood of a donor giving a certain amount or reaching a certain level of engagement. Campaign Influence is a feature that tracks how campaigns influence opportunities, not campaign goals. Tableau Prep Conductor is a tool that automates and schedules data preparation flows, not predictions. References:
https://help.salesforce.com/s/articleView?id=sf.bi_einstein_prediction_builder.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.campaigns_influence.htm&type=5
https://help.tableau.com/current/prep/en-us/prep_conductor.htm
NEW QUESTION # 90
A customer wants to learn more aboutSalesforce.orgsolutions built by the community.
Which resource should a consultant recommend?
Answer: A
Explanation:
The consultant should recommend Trailblazer Community: Open Source Commons & Community Sprints as a resource where the customer can find more information on Salesforce.org solutions built by the community.
Trailblazer Community is a platform that connects Salesforce customers, partners, employees, and enthusiasts to learn, share, and collaborate on Salesforce topics and projects. Trailblazer Community: Open Source Commons & Community Sprints is a group within Trailblazer Community that provides information on Salesforce.org solutions built by the community, such as open-source projects, community sprints, or community-led webinars. The customer can also join discussions, forums, or blogs related to Salesforce.org solutions built by the community on Trailblazer Community: Open Source Commons & Community Sprints.
Product Documentation: Is a Pro Bono Project the Right Fit?, Trailblazer Community: Cumulus I (CCI), or AppExchange are not resources where the customer can find more information on Salesforce.org solutions built by the community. References:
https://trailhead.salesforce.com/en/content/learn/modules/trailblazer-community-basics
https://trailblazercommunitygroups.com/sprints/
NEW QUESTION # 91
A university's Study Abroad office getting ready to implement Salesforce to streamline internal processes. In the past, most of the work was done using spreadsheets and paper. The office is unsure which metrics to use to determine whether the implementation project is successful.
Which two metrics should the consultant recommend?
Choose 2 answers.
Answer: C,D
Explanation:
Explanation
The volume of emails to the office and the time saved when creating business reports are two metrics that the consultant can recommend to measure the success of the implementation project. These metrics can indicate how well Salesforce has streamlined the internal processes of the Study Abroad office, by reducing the need for manual communication and data entry, and by providing automated and accurate reports. The percentage of staff logins each month and the number of student phone inquiries are not good metrics to measure the success of the implementation project, because they do not reflect how well Salesforce has improved the efficiency and effectiveness of the office. References:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-k
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-m
NEW QUESTION # 92
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