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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionObjectives
Value Design- Challenge framing and problem definition
  • 1. Understanding organizational dynamics
    • 2. Defining effective challenge statements
      - Strategic direction
      • 1. Business outcome alignment
        • 2. Innovation opportunity identification
          Intangible Deliverables- Stakeholder alignment
          • 1. Stakeholder engagement strategies
            • 2. Cross-functional relationship mapping
              - Communication and visioning
              • 1. Storytelling for product strategy
                • 2. Vision presentation techniques
                  Tools and Artifacts- Salesforce platform capabilities
                  • 1. High-level platform feature mapping
                    • 2. Feasibility, desirability, viability assessment
                      - Co-creation methods
                      • 1. Design collaboration techniques
                        • 2. Stakeholder workshops

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                          Salesforce Certified Platform Strategy Designer Sample Questions (Q57-Q62):

                          NEW QUESTION # 57
                          A strategy designer collaborated with the product design team at Cloud kicks and is now coming to the end of their discovery. Which technique should be used to frame the design challenge on the right problems?

                          Answer: B

                          Explanation:
                          The technique that should be used to frame the design challenge on the right problems is to construct "How might we..." questions. "How might we..." questions are a way to reframe problems into opportunities for innovation. They are open-ended, optimistic, and user-centered, and they help define the scope and direction of the design project. Designing "For an optimal experience..." questions or creating "As a user, I should..." questions may not be effective for framing the design challenge, as they may imply or limit potential solutions.


                          NEW QUESTION # 58
                          A strategy designer is presenting the results of a design sprint including sketches of new concepts for an upcoming release. Several business stakeholders were not aligned on the priorities driving the design sprint outcomes and spent the meeting arguing about new directions in which they would like to take the product.
                          What should the strategy designer do to gain alignment?

                          Answer: A

                          Explanation:
                          Grounding discussions in user research insights can refocus stakeholder conversations on user needs and the underlying problems the project aims to solve. This approach can help align stakeholders by emphasizing the importance of addressing these user-centered issues, moving beyond personal preferences or directions.


                          NEW QUESTION # 59
                          A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.
                          Which option reflects the format of the design challenge statement"?

                          Answer: A

                          Explanation:
                          This option reflects the format of the design challenge statement. A design challenge statement is a statement that frames the problem to be solved in a human-centered and open-ended way. It typically follows the format of "How might we (HMW) + user + need + outcome". It helps inspire and guide the ideation and solution generation process. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/write-a-design-challenge-statement


                          NEW QUESTION # 60
                          A start-up specializing in creating healthcare apps for both patients and family caregivers is looking for ideas to develop new features. The company plans on organizing a brainstorming session with staff members from various teams.
                          What is a rule strategy designers should follow when facilitating a brainstorming session?

                          Answer: C

                          Explanation:
                          One of the rules of facilitating a brainstorming session is to encourage participants to build on proposed ideas, rather than criticize or dismiss them. This fosters a collaborative and creative environment where ideas can be improved and refined. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate-a-brainstorming-session


                          NEW QUESTION # 61
                          A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology.
                          Which activity should ensure the workshop is accessible to all participants?

                          Answer: C

                          Explanation:
                          Providing early access to digital collaboration tools and ensuring all participants are comfortable using them before the workshop starts can enhance accessibility and participation. This preparation helps level the playing field, especially for those less experienced with technology, ensuring a productive and inclusive session.


                          NEW QUESTION # 62
                          ......

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