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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Field Service Mobile and Customer Experience20%- Mobile app configuration
  • 1. Configure Field Service mobile app
    • 2. Enable offline capabilities
      - Customer engagement
      • 1. Service feedback management
        • 2. Customer communication workflows
          Manage Inventory and Assets15%- Inventory management
          • 1. Manage products and stock
            • 2. Track customer assets
              Schedule and Dispatch Work20%- Resource scheduling
              • 1. Optimize scheduling and routing
                • 2. Use schedule board
                  Configure Dynamics 365 Field Service20%- Configure Field Service settings
                  • 1. Set up Field Service parameters
                    • 2. Configure organizational units and resources
                      Work Order Management25%- Manage work orders lifecycle
                      • 1. Manage incidents and service tasks
                        • 2. Create and manage work orders

                          >> 100% MB-240 Correct Answers <<

                          2026 Microsoft MB-240: Unparalleled 100% Microsoft Dynamics 365 Field Service Functional Consultant Correct Answers

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q178-Q183):

                          NEW QUESTION # 178
                          Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service toprocess a customer's request to return a wheel that is the wrong size.
                          The clerk needs to understand the different tracking options for returning to the vendor.
                          Which actions correspond with track the return and which actions correspond with another return to vendoroption? To answer, drag the type of return to the action. Each type or return may be used once, more thanonce, or not at all. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE: Each correct selection is worth one point.

                          Answer:

                          Explanation:


                          NEW QUESTION # 179
                          You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
                          You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
                          You need to find the issue and resolve it.
                          Which action should you choose?

                          Answer: C

                          Explanation:
                          Explanation/Reference:
                          References:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-alerts


                          NEW QUESTION # 180
                          Your company wants use Microsoft Dynamics 365 Customer Voice to obtain feedback on their customers ' on- site service experience.
                          You need to create a survey which will be sent automatically to a customer once their work order is completed.
                          Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 181
                          You need to ensure the prop master can use their mobile app when visiting the Natural History Museum.
                          Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five appropriate actions in the Correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 182
                          You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.
                          Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.
                          Which two characteristics are valid? Each correct answer presents a complete solution.

                          Answer: B,D

                          Explanation:
                          Explanation/Reference:
                          References:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable- resources#set-up-field-technician-resources


                          NEW QUESTION # 183
                          ......

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