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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Power Platform Solution Architect |
| Exam Number: | PL-600 |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | 2 years |
| Exam Price: | $165 USD |
| Passing Score: | 700 |
| Real Exam Qty: | 40-60 |
| Available Languages: | Portuguese (Brazil), Japanese, Spanish, French, Chinese (Simplified), German, English |
| Exam Format: | Case study, Scenario-based questions, Multiple choice |
| Recommended Training: | Microsoft Learn Learning Paths PL-600 Study Guide |
| Exam Registration: | Microsoft Learn Exam Registration Pearson VUE Scheduling |
| Sample Questions: | Microsoft PL-600 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: Experience in solution architecture, deep knowledge of Power Platform, Dynamics 365, Microsoft cloud services, and third-party technologies; familiarity with Power Platform Well-Architected framework |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/pl-600/ |
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Microsoft Power Platform is a suite of tools that includes Power Apps, Power BI, Power Automate, and Power Virtual Agents. These tools are designed to help organizations create custom business applications, automate workflows, and analyze data.
NEW QUESTION # 28
A company has a website that contains a form named Contact Us. Data from completed forms is saved to a shared document. An office administrator periodically reviews the document. The office administrator sends new submissions to another employee who creates contacts or updates existing contacts.
You need to recommend a solution to automate the process.
What should you recommend?
Answer: B
Explanation:
Explanation
Microsoft designed Customer Insights to allow organizations to map, match, merge, and enrich customerbased data from different sources. A classic scenario would be to merge data from customer service software, like Freshdesk, and online sales, such as Shopware, into one source for reporting and further data analysis.
Reference:
https://msdynamicsworld.com/story/microsoft-dynamics-365-customer-insights-overview
NEW QUESTION # 29
You are designing an authentication strategy.
You must provide users multiple primary authentication options for Microsoft Power Platform app sign-in events. You need to select the primary authentication methods.
Which two authentication methods can you use? Each correct answer presents a complete solution. NOTE:
Each correct selection is worth one point.
Answer: C,D
NEW QUESTION # 30
Drag and Drop Question
You are reviewing a list of business requirements submitted by a plumbing company.
The company has the following requirements:
- Send articles to technicians to allow technicians to help customers
resolve issues.
- Track work progress and inspections at customer sites.
- Schedule technicians for service appointments.
You need to recommend solutions to meet the customer's requirements.
What should you recommend? To answer, drag the appropriate solutions to the correct business requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Dynamics 365 Field Service
Box 2: Dynamics 365 Field Service
Dynamics 365 Field Service helps to:
- Organize and track resolution of customer issues
- Keep customers updated with the status of their service call and when it's resolved Note: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they're onsite with customers fixing issues.
The Field Service application enables you to:
- Improve first-time fix rate
- Complete more service calls per technician per week
- Manage follow-up work and take advantage of upsell and cross sell opportunities
- Reduce travel time, mileage, and vehicle wear and tear
- Organize and track resolution of customer issues
- Communicate an accurate arrival time to customers
- Provide accurate account and equipment history to the field technician
- Keep customers updated with the status of their service call and when it's resolved
- Schedule onsite visits when it's convenient for the customer
- Avoid equipment downtime through preventative maintenance
Box 3: Dynamics 365 Field Service
Dynamics 365 Field Service: Schedule onsite visits when it's convenient for the customer.
Incorrect Answers:
Dynamic 365 Customer Voice empowers your organization to quickly collect and understand omnichannel feedback at scale to build better customer experiences.
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-knowledge-management
NEW QUESTION # 31
You need to recommend tools for agents and management.
Which tools should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Dashboard
Agents need dashboards to show a current count of all reservations on the entity.
Box 2: Power BI
Management requires paginated reports for stakeholders.
Topic 3, Fabrikam, inc.
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
Fabrikam, Inc. manufactures industrial metal cutting machines. The company installs and services the machines for customers.
Fabrikam has manufacturing plants in Canada, France, and China. The company also has regional service organizations that are responsible for installation and maintenance of the machines.
Current environment
Overview
Operations for the company are managed very informally. Only a small number of long-term employees are aware of all manufacturing processes. The company has been experiencing quality issues associated with its manufacturing operations and installations.
The company wants to implement a way to capture quality inspection results for each machine produced.
Current inspection checklists are stored in the Files section of a Teams channel for inspectors. Inspectors commonly print the incorrect inspection checklist.
The company has specific inspection stations for certain inspection steps. Each station has the gauges and equipment required for related inspection steps. There is often a backlog at specific inspection stations. This results in delays in shipping machines to customers.
Accounting system
The current system does not handle shop floor or manufacturing planning functionality.
Machines are assigned serial numbers and placed in stock until they are shipped to customers.
Employee information is maintained only within the accounting system. Access to the information is strictly controlled due to privacy regulations and company policies.
Other systems
The company has an enterprise Microsoft 365 subscription. The company uses Microsoft 365 only for sending and receiving email. The company uses photos of employees to generate employee badges. Photos are uploaded into Microsoft 365 user profiles.
The company recently started using Dynamics 365 Field Service to manage and maintain the machines that it installs for its customers. The app has not been customized.
The company has added roles, skills, and certification proficiencies to Dynamics 365 Field Service resources to support both customer onsite inspections and final manufacturing inspections.
Requirements
Quality inspection app
Fabrikam is evaluating Microsoft Power Platform to determine whether it can meet the company's requirements for a manufacturing defect and quality inspection solution. Each machine produced must be subjected to a quality inspection at various points during production. Each machine must undergo a more extensive quality inspection before the machine can be shipped to the customer.
Inspection orders
Inspection orders must:
Allow entry of quality ratings of passed or failed for each quality metric identified for the machine being rated.
Include information about the person who performed each inspection step and any comments made by the inspector.
Be automatically marked as failed if one inspection step rating is marked as failed.
Be automatically marked for re-inspection should a machine fail inspection. The new inspection order must be created by using the originating inspection order as a template.
Inspectors must fill in findings comments and upload at least one photo for any inspection step that is marked as failed.
Inspection standardization
Standardized checklists must be stored in the solution for use by inspectors. A copy must be created when a new inspection is initiated. The solution must:
Prevent an inspector from proceeding to the next step of the checklist until required information for a step is entered.
Support the addition of steps to inspections to support custom features added to a machine for a customer.
Support the direct input of measurements from testing gauges to avoid incorrect readings being entered by inspectors.
Provide a visual representation of the testing measurement limits for each step. Include an indication of how the measured value compares to measurement limits and whether the measurement is within tolerance. Users must be able to configure the visualizations to display the minimum value and maximum value, and whether the reading is within the tolerance of a single targeted value. It must also be able to be used for maintenance inspections once the machine has been installed.
Support the ability to store photo references within each inspection step to document defects found during inspections.
Security
Users must be active employees of Fabrikam.
When a user signs into the inspection solution, the solution must display a picture of the employee who has signed in.
Supervisors must be able to modify standard checklists. Other employees must be prevented from modifying checklists.
You must prevent users from changing inspection order data once an inspection is marked as final.
Analytics and reporting
The solution must:
Provide metrics including existing and upcoming demand by inspection station, average time spent per user at a station, and average time a machine spends at each inspection point.
Provide metrics per inspector including number of inspections performed by month, and number of inspections per rating type (pass, fail).
Provide a printed quality certificate to be included with each machine.
Issues
During initial testing of the solution, testers report that they cannot see the photos taken during a previously failed inspection.
NEW QUESTION # 32
A multinational organization uses a single Microsoft Power Platform environment. The instance hosts multiple customizations for different users m different regions.
Users in some regions complain about slow toad time of the customizations.
You need to architect a solution based on the main requirement.
What should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 33
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