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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Topic 2: Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Topic 3: Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Topic 4: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 5: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 6: Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q54-Q59):

NEW QUESTION # 54
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. Users have not been given the "Knowledge Analyst" role.
B. The Base Locale for the articles has not been enabled in the correct language.
C. The User Group selected for authoring articles has been set to 'External".
D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

Answer: A

NEW QUESTION # 55
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title, Status
B. Title, Category, Severity
C. Title
D. Title, Status, Problem Description
E. Title, Category, Severity, Status

Answer: E

NEW QUESTION # 56
Which option describes the automated page presentation for incoming calls?

A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
D. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

Answer: A

NEW QUESTION # 57
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. a configured job to process inbound emails
B. an inbound message filter per time schedule
C. an inbound message filter per sender
D. a configured profile option to schedule the retrieval of emails

Answer: B

NEW QUESTION # 58
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
B. Unlock and publish the new selected profile value.
C. Modify the Profile Value and save.
D. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
E. Lock the Profile Option for editing.
F. Select View > Detach.

Answer: A,B,C

NEW QUESTION # 59
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