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| Topic | Details |
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| Topic 1 | - Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.
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| Topic 2 | - Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.
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| Topic 3 | - Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.
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| Topic 4 | - Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.
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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q19-Q24):
NEW QUESTION # 19
An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders.
How does the team get the required components into their development environment?
- A. The team needs to copy and paste the required components from their trial environment into their development environment.
- B. The team should follow the documentation and migrate the required components into the* development environment.
- C. The team should take a look at the application code, and then go and re-type the code into their development environment.
- D. The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment.
Answer: B
Explanation:
When the implementation team requires specific components from the Energy and Utilities Cloud Large Account Sales Management application in their development environment, the recommended approach is to follow the Salesforce documentation on migrating components. This process involves identifying the necessary components and utilizing Salesforce ' s deployment tools (such as change sets or the Salesforce CLI) to move them from one environment to another. This method ensures a controlled and systematic approach to customization and development, aligning with Salesforce ' s best practices for environment management and application development. References = Salesforce documentation provides extensive guides on environment management and the migration of components between environments. This includes using deployment tools and following best practices to ensure seamless and efficient development processes:
https://developer.salesforce.com/docs/atlas.en-us.dev_lifecycle.meta/dev_lifecycle/
NEW QUESTION # 20
An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?
- A. A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
- B. The Customer Acquisition Management application cannot support unauthenticated self serve portal users
- C. A consultant shouldcreate new permission sets to grant appropriate access to all required objects.
- D. A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
Answer: A
Explanation:
For the Customer Acquisition Management application to support unauthenticated self-serve portal users, the correct configuration of permission sets is crucial. The EnergyRuntimeB2CSales sample permission set designed for Guest User profiles enables unauthenticated users to interact with necessary parts of the application without compromising security or functionality. Additionally, the EnergyRuntimeB2CSalesCustomerCommunityUser permission set provides authenticated community users with appropriate access rights, ensuring a seamless user experience across both authenticated and unauthenticated scenarios.References= The setup and configuration of these permission sets are discussed in the Salesforce Energy and Utilities Cloud security and user management documentation, ensuring applications like Customer Acquisition Management are accessible yet secure.
NEW QUESTION # 21
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?
- A. Use the Create Payment Plan action in the Contact Center Console.
- B. Work with an external debt collection agency to ensure customers pay their outstanding amount.
- C. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
- D. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
Answer: A
NEW QUESTION # 22
An energy company wants to send to its customers various types of communication via digital channels.
Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9
- A. Marketing Cloud
- B. Service Cloud
- C. Sales Cloud
- D. Communications Cloud
Answer: A
Explanation:
Salesforce Marketing Cloud is the preferred solution for energy companies looking to send various types of communication via digital channels to their customers in conjunction with Energy and Utilities Cloud.
Marketing Cloud provides a comprehensive suite of tools designed for mass communication, allowing for the creation, management, and delivery of personalized customer communications across multiple digital channels. This integration enhances customer engagement and satisfaction by delivering timely and relevant information.References= Salesforce Marketing Cloud documentation highlights its capabilities for mass communication and integration with other Salesforce products, including Energy and Utilities Cloud, to provide a unified platform for customer engagement:https://www.salesforce.com/products/marketing-cloud/overview/
NEW QUESTION # 23
How is the Energy and Utilities Cloud solution installed on an org?
- A. Its included as part of core and will be deployed when licenses are purchased
- B. The functionality is unlocked based on the license types assigned to the org
- C. Its installed as a managed package and unmanaged components
- D. A specialized org that Salesforce creates with the solution installed is required
Answer: C
NEW QUESTION # 24
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