Service-Cloud-Consultant日本語版サンプル & Service-Cloud-Consultantトレーリング学習

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Salesforce Service-Cloud-Consultant Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Certified Service Cloud Consultant
Exam Number:	CRT-251
Real Exam Qty:	60 multiple-choice / multiple-select
Exam Price:	$200 USD
Exam Format:	Test center (onsite), Multiple choice, Multiple select, Proctored online
Certificate Validity Period:	3 years (maintenance required via Trailhead)
Passing Score:	65%
Exam Duration:	105 minutes
Related Certifications:	Salesforce Certified Platform App Builder Sales Cloud Consultant Field Service Consultant Salesforce Certified Administrator
Available Languages:	German, Brazilian Portuguese, French, English, Spanish, Japanese
Recommended Training:	Salesforce Service Cloud Training Modules Service Cloud Consultant Trailmix
Exam Registration:	Salesforce Certification Registration Kryterion Webassessor Exam Scheduling
Sample Questions:	Salesforce Service-Cloud-Consultant Sample Questions
Exam Way:	Online proctored exam or authorized test center
Pre Condition:	Recommended: Salesforce Administrator certification and approximately 6+ months of hands-on Service Cloud experience
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/servicecloudconsultant

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Service-Cloud-Consultantトレーリング学習 & Service-Cloud-Consultant試験勉強攻略

合格テストを準備する過程で、Service-Cloud-Consultantガイド資料とサービスがあなたを支援します。時間とエネルギーを節約して、タイムスケジュールの調整、関連する書籍や文書の検索、権限のある人への問い合わせを行うことができます。私たちの学習教材は確かに有効で高効率なので、Service-Cloud-Consultant試験のワンショットに本当に合格したい場合は、私たちを選択する必要があります。私たちのService-Cloud-Consultantトレーニングエンジンの多くの利点を活用して、あなたの強さを強化するのに役立つ、Service-Cloud-Consultant学習教材の使用プロセスをご覧ください。

Salesforce Service-Cloud-Consultant試験は、Salesforce Service Cloudプラットフォームを使用するプロフェッショナルの知識とスキルをテストするために設計されています。この認定は、自分の組織のためにService Cloudソリューションを実装および維持する能力を証明したい人々に最適です。試験は、サービスクラウドアーキテクチャから統合と自動化まで、幅広いトピックをカバーしています。

Salesforce Certified Service cloud consultant 認定 Service-Cloud-Consultant 試験問題 (Q189-Q194):

質問 # 189
Universal Containers (UC) is migrating from a legacy case management system to Salesforce. UC would like to retain the existing parent-child relationships between cases.
What should a consultant recommend?

A. Migrate child cases first.
B. Migrate parent and child cases together.
C. Migrate parent cases first

正解：B

解説：
To retain existing parent-child relationships between cases when migrating to Salesforce, it is crucial to migrate parent and child cases together. This ensures that the hierarchical structure is preserved in Salesforce, maintaining the context and relationships essential for case management.

質問 # 190
The project manager on a Service Cloud implementation is responsible for coordinating user acceptance testing (UAT) for a customer. Which tasks should be completed prior to UAT? (Choose 2)

A. Fund customer approval on training materials
B. Approval of test scripts from the business lead
C. Verification that sample data has been loaded
D. Verification of the production migration checklist

正解：B、C

質問 # 191
The support manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce admin has identified hundreds of cases that are closed but still owned by a queue.
Which solution should a consultant recommend?

A. Create a case assignment rule to ensure cases are owned by a user when closed.
B. Create a case validation rule to ensure cases are owned by a user when closed.
C. Use Data Loader periodically to assign these cases to a default owner.

正解：B

解説：
To address the issue of closed cases still owned by a queue, implementing a case validation rule is the most effective solution. This rule can enforce that cases must be transferred to an individual user's ownership before they can be marked as closed. This ensures data accuracy in reports and helps in evaluating agent performance more reliably, as cases will correctly reflect their final ownership status.

質問 # 192
Customer support agents want the ability to view customer related information along with case information on
all cases except product related cases. For product related cases, the agents want to view product information
alongside case information.
How should the console be configured to satisfy this requirement?

A. Configure two consoles for agents: one for product related cases and for other cases. Allow agents to
choose the console based on case type.
B. Train users to scroll through the case page layout to look for product related information or customer-
related information based on case type
C. Configure both customer information and product related information under console components in the
case page layout. Hide the product related information if the cases are NOT product related.
D. Create separate record types and page layouts for product - related and other cases and configure
console components to show customer - or product related information. Assign record type based on
case type

正解：D

質問 # 193
UC has created permission sets granting access to object and fields in one of its sandboxes. How should a consultant deploy this permission set to prod?

A. Change set
B. Manuallyre create the Permission sets
C. Create an Unmanaged package
D. Publish a Managed package

正解：A

解説：
Explanation
A Change Set is the deployment solution that a consultant should use to deploy permission sets granting access to objects and fields from one of its sandboxes to Production. A Change Set is a collection of metadata components that can be deployed from one Salesforce org to another. A Change Set can be used to deploy permission sets, which are sets of permissions and settings that grant users access to various tools and functions in Salesforce. Permission sets can be used to extend users' functional access without changing their profiles. Verified References: [Service Cloud Consultant Certification Guide & Tips], Change Sets Overview

質問 # 194
......

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