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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - SmartText, hotkeys and audit features - Application Composer and extensions
Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics
Digital Customer Service (DCS)	20%	- Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment
Service Request Management	25%	- SR categories, assignment rules and routing - SR creation, lifecycle and processing - Service catalog and entitlements - Milestones and action plans
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q29-Q34):

NEW QUESTION # 29
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. You can set a second sandbox as Active at the same time in order to begin working on another new object.
B. Your changes are isolated and do not impact other users' configuration environments or the production environment.
C. Multiple users cannot use your sandbox at the same time.
D. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

Answer: B,D

NEW QUESTION # 30
Which three statements are true about building Digital Customer Service (DCS) applications?

A. Only one version of a DCS application can be active in production at any time.
B. DCS application can be embedded in other sites.
C. Many DCS applications can be active in production at the same time.
D. DCS includes a "reference implementation template" that illustrates recommended implementation practices.

Answer: A,B,D

NEW QUESTION # 31
Which two are true characteristics about the lifecycle of a service request?

A. Users can reopen a service request when the status is set to "Closed".
B. Users can reopen a service request when the status is set to "Resolved".
C. "Closed" status is set by an automatic job after a specified number of days.
D. If required, users can manually set the "Closed" status for a service request.
E. "Customer working" is one of the five seeded status types.

Answer: B,C

NEW QUESTION # 32
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
B. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
C. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
D. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

Answer: C

NEW QUESTION # 33
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows the display of a product hierarchy specifically for service purposes
B. allows you to use the same product hierarchy as sales
C. allows use of a simpler hierarchy
D. requires less work and effort

Answer: B,D

NEW QUESTION # 34
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