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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Discovery	24%	- Map business processes, personas and requirements - Assess customer IT ecosystem against architectural principles - Define KPIs based on business goals and budget - Select appropriate Communications Cloud products - Align requirements to native features or external solutions - Evaluate data volume and platform constraints
Topic 2: Delivery	16%	- Validate solution implementation against design - Execute data migration plans - Distinguish out-of-the-box vs custom functionality - Align architecture and order components
Topic 3: Planning and Design	60%	- Design asset management and MACD workflows - Create quoting and order capture processes - Develop data migration strategies - Decompose commercial products for implementation - Design order fulfillment orchestration flows - Prioritize and size user stories - Design scalable product catalog models

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q38-Q43):

NEW QUESTION # 38
Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A. Ensure platform events mode is enabled
B. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
C. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
D. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load

Answer: A,D

Explanation:
To prepare for a high order increase, ensuring sufficient Async Apex Callouts and Platform Events (B) and enabling Platform Events mode (C) are crucial steps. These preparations help manage the increased load efficiently, maintaining system stability and performance.References:Salesforce governor limits documentation and Platform Events configuration.

NEW QUESTION # 39
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A. Leverage the CPQ cart for all cases minimize the implementation effort
B. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
C. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
D. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI

Answer: B

NEW QUESTION # 40
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A. Create one decomposition relationship each via one parent class product from all commercial offerings
B. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
C. Create one decomposition relationship each from all commercial offerings to the same technical product
D. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.

Answer: A

NEW QUESTION # 41
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
B. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
C. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
D. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence

Answer: C

Explanation:
When integrating with a billing system that requires a series of callouts via a middleware layer like Apigee, configuring a single synchronous callout task to send the entire payload to Apigee (C) is efficient. Apigee can then manage the series of calls, and Salesforce Industries OM can handle asynchronous responses from Apigee regarding the order submission result through a configured Push Event. This setup ensures seamless integration and orchestration between Salesforce, Apigee, and the billing system.References:Salesforce Industries integration best practices and Apigee integration patterns.

NEW QUESTION # 42
Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A. Attribute Rules
B. Compatibility Rules
C. Context Rules
D. Advance Rules

Answer: D

NEW QUESTION # 43
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