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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Migration and Change Management	5%	- Migration planning 1. Transition from other platforms 2. Data migration strategies - Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans
Channel Strategy	25%	- Channel architecture design 1. Public vs. private channel strategy 2. Channel naming conventions and organization 3. Channel segments and cross-org channels - User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management
Governance and Administration	20%	- Workspace administration 1. Roles and permissions 2. Guest access management 3. Workspace settings and policies - Governance framework 1. Acceptable use policies 2. Channel management policies 3. Data governance and compliance
Discovery	20%	- Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops - Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs
Security	18%	- Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration - Slack security and compliance 1. Enterprise Key Management (EKM) 2. Data Loss Prevention (DLP) 3. Retention policies and export
Workflows and Integrations	12%	- Workflow Builder 1. Automate routine processes 2. Custom workflow templates - Integrations and apps 1. App management and distribution 2. Third-party integrations

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Salesforce Certified Slack Consultant Sample Questions (Q48-Q53):

NEW QUESTION # 48
A company wants to ensure that the Slack apps used by its employees enhance productivity without compromising security. Which approach should they take for app approval in Slack?

A. Implement an automatic approval process for all popular Slack apps
B. Prohibit the installation of all third-party apps
C. Establish a review process where admins approve apps before they can be installed
D. Allow all employees to install any Slack apps they choose

Answer: C

Explanation:
Implementing a review process for app approval ensures that each app is evaluated for both productivity and security before being allowed for use, balancing functionality with security.

NEW QUESTION # 49
A financial company using Slack wants to ensure that the apps being used comply with strict data security regulations. What is the most appropriate app approval setting they should implement?

A. Automatically approve all apps listed in the Slack App Directory
B. Set up a process where all app installations require approval by the IT department
C. Allow all employees to install any apps they find useful
D. Only permit apps that are developed in-house

Answer: B

Explanation:
Implementing a process where the IT department must approve all app installations allows the company to ensure that each app complies with their strict data security regulations, maintaining control over app security.

NEW QUESTION # 50
You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?

A. Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
B. Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.
C. Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.
D. Create a Sales and Marketing workspace for employees to collaborate on projects together.

Answer: B

Explanation:
The correct answer is A . Multi-workspace channels are specifically designed to support collaboration across workspaces without changing the overall grid design. The client has already agreed to four workspaces: Sales, Marketing, Finance, and Social. The concern is cross-functional work between Sales and Marketing, not the entire architecture. A multi-workspace channel allows the relevant Sales and Marketing users to collaborate on joint initiatives while still keeping the Sales and Marketing workspaces distinct. Option B is poor design because the Social workspace should not become a dumping ground for business operations; that would create noise and weaken the social workspace's purpose. Option C violates the requirement to maintain the final grid design because it adds a fifth workspace. Option D is weak because DMs hide project context, reduce transparency, and do not scale for cross-functional initiatives. Multi-workspace channels solve the exact problem: shared project collaboration across workspace boundaries while preserving the agreed workspace model.

NEW QUESTION # 51
You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with external partners.
Unless modified from the default settings, who can send and accept invitations to direct message (DM) people outside the client's organization on Enterprise Grid?

A. Org Admins and Org Owners only
B. Workspace Admins and Workspace Owners only
C. Everyone, including guests
D. Everyone, except guests

Answer: D

Explanation:
The correct answer is A . By default, everyone except guests can send and accept Slack Connect direct message invitations with people outside the organization, unless the Enterprise Grid organization modifies those settings. This distinction matters because Slack Connect DMs are a lower-friction form of external collaboration than shared channels, but they still require governance. Full members are normally allowed to initiate or accept external DMs, while guests are excluded because their membership is already limited and scoped. Option B is too restrictive and describes an admin-only model that is not the default. Option C incorrectly places control with workspace-level admins and owners. Option D is too broad because it includes guests, which conflicts with the default exclusion. The consultant should explain both the default behavior and the client's ability to tighten policy if the organization's risk profile requires stricter external collaboration controls. For regulated or security-conscious clients, this setting should be reviewed during the policies and settings workshop.
Reference topic: Policies and Settings - Slack Connect DM permissions, default external collaboration behavior, guest restrictions, and Enterprise Grid policy review.

NEW QUESTION # 52
What is a "Slack App"?

A. A mobile version of Slack
B. A tool to manage user access to Salesforce
C. A tool to integrate Slack with third-party applications, such as Salesforce
D. A method for sending Slack messages via email

Answer: C

Explanation:
A Slack App integrates Slack with external services, such as Salesforce, allowing seamless communication and data exchange between the two platforms.

NEW QUESTION # 53
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