ITIL-4-CDS Study Guide & ITIL-4-CDS Exam Torrent & ITIL-4-CDS Certification Training

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Plan and build service value streams25%- Service value system and value streams
  • 1. Core concepts and principles
    • 2. Designing value streams and workflows
      - Resource and capability management
      • 1. Planning and allocation
        • 2. Buy vs build and sourcing strategies
          Create and develop services25%- Service design and development practices
          • 1. Service components and architecture
            • 2. Requirements definition and specification
              - Quality assurance and validation
              • 1. Testing and verification
                • 2. Service level management
                  Deliver and transition services25%- Service transition and change management
                  • 1. Deployment and implementation
                    • 2. Change enablement and release management
                      - Service delivery and operational practices
                      • 1. Service operation and control
                        • 2. Service integration and management
                          Support and improve services25%- Performance measurement and improvement
                          • 1. Continual improvement practices
                            • 2. Metrics and monitoring
                              - Service support and incident management
                              • 1. Incident and problem management
                                • 2. Service desk and request fulfilment

                                  >> ITIL-4-CDS Exam Cram Questions <<

                                  ITIL-4-CDS exam objective dumps & ITIL-4-CDS valid pdf vce & ITIL-4-CDS latest study torrent

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q57-Q62):

                                  NEW QUESTION # 57
                                  A managed service provider manages an organization's suppliers, provides some delivery functions to the organization, and coordinates service integration and management between the organization and its suppliers. Which model is this an example of?

                                  Answer: A


                                  NEW QUESTION # 58
                                  An organization has many team members who work independently and spend time on the work which interests them the most.
                                  Which recommendation is MOST applicable to this situation?

                                  Answer: D


                                  NEW QUESTION # 59
                                  A service provider is struggling to meet the incident resolution objectives for some incidents.
                                  Reports generated by the service management tools show that the resolution time is often longer than agreed in three types of situation: incident resolution requires a change to be implemented, incident resolution involves the internal software development team, incident resolution involves an external supplier. What should the service provider do to improve the situation?

                                  Answer: A


                                  NEW QUESTION # 60
                                  An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

                                  Answer: D


                                  NEW QUESTION # 61
                                  Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?

                                  Answer: C


                                  NEW QUESTION # 62
                                  ......

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