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| Section | Weight | Objectives |
|---|---|---|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Testing | 11% | - Validate and test designs
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
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NEW QUESTION # 58
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After launch, CK wants to ensure the process is working well for its customer service representatives. Which Salesforce tool should be used to track and measure the adoption of the new process?
Answer: B
Explanation:
The uploaded study guide identifies B. User Engagement Dashboards and Reports as the correct tool for tracking and measuring process adoption.
The requirement occurs after launch, and the organization specifically wants to determine whether customer- service representatives are adopting and using the new Salesforce process successfully. This is a measurement problem rather than merely an onboarding problem.
Option B matches that requirement because dashboards and reports allow adoption-related user-engagement information to be reviewed and monitored.
Option A, In-App Guidance, is primarily a mechanism for helping users understand or adopt a process by presenting prompts, walkthrough-style guidance, or contextual assistance. It can contribute to adoption, but it is not the measurement tool selected by the guide for evaluating whether adoption is actually occurring.
Option C, Google Analytics, is generally associated with web analytics and is not the Salesforce adoption- measurement solution keyed in this question.
The UX principle is that launching a process is not the end of design work. Teams should measure whether users are actually adopting the intended workflow and identify whether additional guidance, redesign, or process changes are needed.
Study Guide reference/topics: User Engagement, dashboards, reports, process adoption, Testing.
NEW QUESTION # 59
A branding and marketing team wants to customize the theme in the externalcustomer support site to match the style guide requirements?
What should be the recommended next step?
Answer: C
Explanation:
To customize the theme in the external customer support site to match the style guide requirements, the recommended next step is to configure the Experience Builder Theme panel. The Theme panel allows the designer to customize the look and feel of the site by setting the logo, colors, fonts, and other branding elements. The designer can also create custom themes and assign them to different pages or audiences. The Theme panel is the preferred way to apply consistent branding across the site without writing any code or overriding any styles.: Theme Panel | Salesforce Help : UX Designer Certification Prep: Designing with Experience Builder | Trailhead
NEW QUESTION # 60
Cloud kicks wants to hire a deal closer.
Which three activities wouldsomeone in this role do each day?
Choose 3 answers
Answer: B,D,E
Explanation:
A deal closer is someone who is responsible for closing sales deals with prospects and customers. They need to update existing prospect and customer records to keep track of their interactions and status. They also need to log activities such as calls, emails, and notes to document their communication and follow-ups. They also need to review and work through their list of leads or opportunities to prioritize their tasks and identify the best prospects to focus on. These activities are essential for a deal closer to manage their pipeline and achieve their sales goals. Creating cases from issues and customizing and administering Salesforce are not activities that a deal closer would do each day. These are more likely to be done by a customer service agent or a Salesforce administrator, respectively.[Salesforce Certified User Experience Designer Exam Guide], [UX Designer Certification Prep: User Research], [UX Designer Certification Prep: User Roles and Personas]
NEW QUESTION # 61
Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster. What is the benefit of Lightning Console Apps in this scenario for the sales representatives?
Answer: C
Explanation:
The correct answer is C. They can complete actions with a single click, which is the answer specified in the uploaded UX Designer study guide. Lightning Console Apps are optimized for users who need to work efficiently across related records and perform high-frequency tasks without repeatedly navigating through separate pages. The console workspace can place relevant records, related information, productivity tools, and actions within a concentrated work environment.
For sales representatives who must generate competitive pricing and progress opportunities rapidly, reducing navigation and interaction overhead is a direct productivity improvement. Exposing appropriate record actions within the workspace allows frequently performed tasks to be initiated with minimal interaction, which aligns with the scenario's requirement to help representatives close deals faster.
Option A describes configuration or use of the utility bar but does not capture the central productivity benefit being tested. The utility bar can provide useful persistent tools, but organizing utility items is not the specific outcome described.
Option B, Favorites, improves access to frequently used records, lists, or other Salesforce items, but it does not directly streamline transaction-oriented actions.
The UX principle is efficiency of use: users who repeatedly perform the same business actions should be given direct, contextual access to those actions with as few unnecessary steps as possible.
Study Guide reference/topics: Lightning Console Apps, productivity, contextual actions, workflow efficiency, Declarative Design.
NEW QUESTION # 62
Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature. What should be recommended?
Answer: C
Explanation:
The correct answer is B. Docked prompt using In-App Guidance, as specified in the uploaded study guide.
The requirement is to inform users that a new feature has become available and provide a short explanatory video in the context of their Salesforce experience. In-App Guidance is specifically intended for contextual onboarding, feature announcements, adoption support, and targeted instructional content.
A Docked Prompt is appropriate because it can remain visible while allowing the user to continue interacting with the application. It provides enough space for explanatory content without necessarily blocking the entire workflow.
Option A, using the Utility Bar, would place the video in a persistent productivity area, but that does not provide the same contextual announcement mechanism for a newly enabled feature.
Option C requires a custom component even though Salesforce provides an out-of-the-box onboarding capability suited to this requirement. Introducing custom development would add unnecessary implementation and maintenance effort.
The study-guide principle is to use contextual, declarative guidance when users need timely help or feature education. Rather than forcing users to search external documentation, guidance can be delivered directly within their working environment.
Study Guide reference/topics: In-App Guidance, Docked Prompts, onboarding, feature adoption, Declarative Design.
NEW QUESTION # 63
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