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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Lean, Agile and Responsive Operations | 15-20% | - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile - Lean principles: waste elimination, value stream mapping - Agile approaches: flexibility, responsiveness and speed |
| Topic 2: Quality Management and Performance Measurement | 15-20% | - Measuring efficiency, productivity and customer satisfaction - Quality control, assurance and improvement tools - Total Quality Management (TQM) concepts and application - Quality standards: ISO 9000 series and related frameworks - Key Performance Indicators (KPIs) for operations |
| Topic 3: Operational Risk, Sustainability and Ethics | 15-20% | - Sustainable operations: green practices, circular economy - Identifying, assessing and mitigating operational risks - ESG considerations in operational design and delivery - Ethical and responsible operations management |
| Topic 4: Principles of Operations Management | 15-20% | - Input-transformation-output model - Definition, scope and role of operations management - Linkages between operations, procurement and supply chain - Value creation, efficiency and effectiveness - Operations strategy alignment with organizational goals |
| Topic 5: Process Design, Planning and Improvement | 20-25% | - Capacity planning, demand management and resource allocation - Forecasting, scheduling and inventory management - Process mapping, workflow and design principles - Benchmarking and process optimization - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR |
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NEW QUESTION # 97
A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?
Answer: B
Explanation:
Poka Yolk is about reducing human / user errors. This is from p.134
NEW QUESTION # 98
According to Juran, there are several options to improve quality- these include which of the following? Select THREE
Answer: C,D,E
Explanation:
repair, refine and renovate are part of Juran's quality improvement interventions ( there are '4 Rs' - the last one is reinvent- p.122). The end of Chapter 2.3 talks about three different philosophies of TQM: Crosby, Juran and Deming. As far as I'm aware these don't come up often as questions, mainly because they're all so similar. You may get a question on this, and possibly on Deming's Plan-Do-Check-Act cycle (CIPS LOVE the Deming cycle for some reason) but don't stress too much about memorising all the philosophies word for word.
NEW QUESTION # 99
What is the name given to a person in an organisation who is competent in the Six-Sigma approach?
Answer: A
Explanation:
They're known as black belts (yes, like in martial arts). To gain a black belt in Six-Sigma you usually have to undergo a training course and have so many hours experience. See p.139.
NEW QUESTION # 100
Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.
Answer: A,B,C
Explanation:
The other 5 principles are; customer focus, system integration, communication and continuous improvement
NEW QUESTION # 101
An 'Order Qualifying' Objective contributes to the success of a business in that it is a criteria that will guarantee a customer will purchase an item. Is this sentence TRUE?
Answer: D
Explanation:
3 is correct- the sentence is false. 'Order Qualifying' is 'not a major factor in determining business success but plays a role in determining whether a customer will consider buying from the business or not'. This is a direct quote from p.43. 'Order Winners' is something that will guarantee a customer buys that product.
NEW QUESTION # 102
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