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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
Core HR Applications and Employee Center	30%	- HR Administration - Employee Center configuration - HR Case Management - HR Dashboards and Reporting
HR Journeys and Lifecycle Events	20%	- Onboarding / Offboarding / Transfers - Activity Sets and triggers - Lifecycle event configuration - Journey Designer
HR System Architecture	30%	- HR data model (HR Case, HR Profile, tables) - HR services and catalog structure - HR criteria and targeting - HR Service Delivery architecture
Security and Data Protection	20%	- Role-based access control - Contextual security for HR cases - HR data security model - Confidential HR data handling

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q23-Q28):

NEW QUESTION # 23
What happens when a cross-scope attempt is executed for the first time?

A. The record is automatically added to the Restricted Caller Access Privileges table and its status is set to Requested.
B. The record is automatically set to caller tracking.
C. The Read record status is automatically set to Accept and the system will allow the script to run.
D. The record status is automatically set to allowed.

Answer: A

Explanation:
ServiceNow uses Restricted Caller Access (RCA) to secure scoped applications like HR from unauthorized interactions with other parts of the platform. When a cross-scope attempt (such as a script in the Global scope trying to access an HR table) occurs for the first time, the system automatically adds a record to the Restricted Caller Access Privileges table and sets its status to " Requested " . This mechanism ensures that the interaction is blocked by default until an administrator reviews and approves it. This " gatekeeper " approach is vital for protecting sensitive HR data, as it prevents accidental or malicious data access between scopes. Administrators must then manually change the status to " Allowed " if the cross-scope call is legitimate, ensuring full control over which external scripts or applications can interact with the HR environment.

NEW QUESTION # 24
What are the functions of a journey template owner?
Choose 3 answers

A. Message new hire to welcome them to the team
B. Change only the task templates that they own
C. Manage the order and flow of the journey stages and tasks
D. Create task templates for their audience m a simple user-friendly experience
E. Restrict inter-departmental transfer of sensitive case details

Answer: A,C,D

NEW QUESTION # 25
If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?

A. Only the assigned to person
B. Any HR professional
C. Only an HR Manager
D. Only an HR Admin

Answer: C

NEW QUESTION # 26
Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?

A. HR Case Writer [sn_hr_le.case_writer]
B. Profile Writer [sn_hr_core.profile_writer]
C. Profile Reader [sn_hr_core.profile_reader]
D. HR Case Reader [sn_hr_le.case_reader]

Answer: C

Explanation:
Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/concept/c_HRProfileSecurity.html

NEW QUESTION # 27
What determines if a user can view a Knowledge article?

A. Can/Cannot Contribute User Criteria
B. ACL Rules
C. Can/Cannot Read User Criteria
D. HR Criteria

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUCArticle.html

NEW QUESTION # 28
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