100% Pass Salesforce - Certified-Business-Analyst - Salesforce Certified Business Analyst Exam–Professional Certification Questions

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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Development Support and User Acceptance12%- Solution validation
  • 1. Support development teams
  • 2. Validate business outcomes
  • 3. Manage change adoption
  • 4. Coordinate user acceptance testing
Topic 2: Business Process Mapping12%- Process analysis
  • 1. Document current-state processes
  • 2. Manage scope definition
  • 3. Use process mapping techniques
  • 4. Design future-state processes
Topic 3: Requirements18%- Requirements management
  • 1. Gather business requirements
  • 2. Validate requirements
  • 3. Manage requirement lifecycle
  • 4. Identify dependencies
Topic 4: Collaboration with Stakeholders23%- Stakeholder engagement
  • 1. Manage stakeholder expectations
  • 2. Facilitate communication
  • 3. Identify stakeholder roles
  • 4. Prioritize business needs
Topic 5: User Stories18%- Agile documentation
  • 1. Write user stories
  • 2. Refine backlog items
  • 3. Define acceptance criteria
  • 4. Support Agile delivery
Topic 6: Customer Discovery17%- Business analyst responsibilities
  • 1. Support implementation lifecycle
  • 2. Demonstrate Salesforce capabilities
  • 3. Identify business objectives
  • 4. Assess customer environment

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Salesforce Certified Business Analyst Exam Sample Questions (Q287-Q292):

NEW QUESTION # 287
The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?

Answer: C


NEW QUESTION # 288
From where can an Admin unlock a user?

Answer: D

Explanation:
An Admin can unlock a user from Users > Select user > Unlock. This is the standard way to unlock a user who has been locked out due to incorrect password attempts or other reasons. Setup > Locked Users > Unlock, Setup > Object Manager > Users > Select User > Unlock, and Users > Logins > Unlock Users are not valid ways to unlock a user in Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.
users_unlock.htm&type=5


NEW QUESTION # 289
At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.
Which element should the BA choose to define the intended results?

Answer: A


NEW QUESTION # 290
The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements Which document should the BA use?

Answer: C

Explanation:
Explanation
This answer states that using a journey map is what the BA should use to better understand the customers pain points before writing requirements for Cloud Kicks who will launch a new customer experience portal. A journey map is a diagram that shows how a customer interacts with an organization across different touchpoints or channels over time. A journey map can help the BA to better understand the customers pain points by identifying where, when, why, and how the customer experiences frustration, dissatisfaction, or difficulty with the current service or solution. A journey map can also help the BA to empathize with the customer and to design a better customer experience that meets their needs and expectations.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use


NEW QUESTION # 291
The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.
Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?

Answer: A


NEW QUESTION # 292
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