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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Agentforce Life Sciences Consultant Exam |
| Exam Number: | ALS-Con-201 |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 60 scored questions + up to 5 unscored questions |
| Related Certifications: | Salesforce Certified Data 360 Consultant Salesforce Certified Agentforce Specialist Salesforce Certified Platform Administrator |
| Exam Format: | Scenario-based questions, Multiple-select, Multiple-choice |
| Available Languages: | English |
| Exam Price: | USD 200 (plus applicable taxes) |
| Passing Score: | 62% |
| Recommended Training: | Agentforce Life Sciences Consultant Trailhead Path Life Sciences Cloud Customer Engagement Training |
| Exam Registration: | Schedule Salesforce Certification Exam Salesforce Certification Exam Registration |
| Sample Questions: | Salesforce ALS-Con-201 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | Salesforce recommends experience as a Salesforce Consultant, Architect, Developer, or Business Analyst, plus familiarity with life sciences industry processes. Salesforce Certified Platform Administrator is a required prerequisite. |
| Official Syllabus URL: | https://help.salesforce.com/s/articleView?id=005305357&type=1 |
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NEW QUESTION # 83
Choose 1 option.
An Agentforce Life Sciences Consultant needs to configure sample management rules. They must specify which types of Healthcare Organizations (HCOs) are eligible to receive samples and enforce that users must enter a batch number for every sample dropped.
Which subsection of Visit Settings should the consultant use for these configurations?
Answer: C
Explanation:
The correct answer is C because the requirement is about sampling eligibility and validation behavior during visits. Salesforce Life Sciences sample management features support compliant handling and distribution of samples, and visit-related sample behavior is configured through visit settings and sample management setup. Salesforce Help describes sample management as enabling pharmaceutical companies to efficiently handle and distribute drug samples to providers, while the broader Customer Engagement setup includes Life Sciences mobile and visit configuration areas where these rules are applied.
The scenario includes two validation-style requirements. First, the consultant must specify which types of HCOs are eligible to receive samples. Second, the system must require users to enter a batch number for every sample drop. Both requirements are about enforcing rules during the sampling process, not about presenting product details or general sample item display.
Option A, Product Detailing Settings, is incorrect because product detailing is used to configure how products are discussed or presented during an engagement. It does not control HCO sample eligibility or mandatory batch entry. Option B, Samples and Items Settings, sounds related to sample availability, but the requirement is specifically about compliance validation. Option C, Sample and Validation Settings, is the correct subsection because it governs sample-related validation behavior, including eligibility and required information such as batch number entry. Therefore, the consultant should use Sample and Validation Settings.
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NEW QUESTION # 84
Choose 1 option.
Cumulus Pharma wants to launch a new product, "Immunexis," and mandates that field sales reps must capture explicit opt-in consent from Healthcare Providers (HCPs) before sending any digital marketing materials. The following records are already configured in Agentforce Life Sciences:
Data Use Purpose record for "Immunexis Marketing"
Communication Subscription record named "Immunexis KOL Webinar Series"
Engagement Channel Type record for "Email"
When reps attempt to capture consent on their iPads, they can see the "Immunexis KOL Webinar Series" subscription, but they cannot select "Email" as a channel to capture the opt-in preference.
Which step resolves this issue so the rep can select "Email" for this subscription?
Answer: C
Explanation:
Option B is correct because Communication Subscription Channel Type is the junction record that links a Communication Subscription to an Engagement Channel Type. Salesforce's Life Sciences Consent Management data model includes Communication Subscription, Communication Subscription Channel Type, Communication Subscription Consent, Data Use Purpose, Engagement Channel Type, and related consent objects. This confirms that subscription-channel availability is modeled through Communication Subscription Channel Type, not only through the subscription or channel records separately.
Salesforce's Communication Subscription objects documentation states that Communication Subscription Channel Type specifies the engagement channel that can be used to contact the customer for a communication subscription. The Salesforce object reference also identifies fields on Communication Subscription Channel Type such as EngagementChannelTypeId, confirming that this object connects the subscription to the channel.
Option A is incorrect because there is no indication that a generic "Allow Email Channel" checkbox controls this relationship. Option C is also incorrect because Communication Subscription Consent stores an individual HCP's consent preference after the channel-subscription combination exists. It does not make the Email channel selectable for the subscription. Therefore, the consultant must create a Communication Subscription Channel Type record linking "Immunexis KOL Webinar Series" to the Email Engagement Channel Type.
NEW QUESTION # 85
Choose 1 option.
Cumulus Pharma discovered a gap in the current call-detailing process. While field sales reps are successfully capturing consent for the "Immunexis KOL Webinar Series," some records are submitted without a digital signature. To satisfy strict audit requirements, the company mandates that every consent captured on a mobile device must include a captured signature from the Healthcare Provider (HCP). This requirement must be enforced globally within the Agentforce Life Sciences mobile app, ensuring the signature pad is mandatory during the consent flow.
Which step in the Admin Console should the Agentforce Life Sciences Consultant configure?
Answer: B
Explanation:
The correct answer is B because this is a global mobile consent-capture behavior that should be configured in Consent Administration, not enforced through a custom validation rule or permission workaround. Salesforce Life Sciences Consent Management is used to capture, manage, and track HCP consent for communication channels and subscription preferences. Salesforce's setup guidance for Consent Management directs administrators to the Life Sciences Commercial app, then Admin Console, and then Consent setup areas, which is where consent behavior is configured for the Customer Engagement experience.
The scenario requires that every consent captured on a mobile device include an HCP signature. The appropriate admin configuration is to locate the Signature Section in Consent Administration and set it to Required. This makes the signature pad mandatory during the consent flow and ensures reps cannot submit consent records without capturing the required signature.
Option A is not the best answer because a validation rule on Communication Subscription Consent may block saves after the user attempts submission, but it does not configure the guided mobile consent experience or make the signature pad properly required in the flow. Option C is also incorrect because a custom permission would control access or behavior by profile, but the requirement is global enforcement in the mobile consent flow. Therefore, the consultant should configure the Signature Section as Required in Consent Administration.
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NEW QUESTION # 86
Choose 1 option.
At Cumulus Pharma, field sales reps report that the Next Best Action component is not visible on the account profile, even though the recommendation data is confirmed to be loaded and synced to mobile.
What is the cause of this issue?
Answer: C
Explanation:
Option B is correct because Life Sciences Cloud for Customer Engagement uses Life Sciences-specific Next Best components for the mobile and account-profile experience. Salesforce's Life Sciences Next Best documentation explains that Next Best Action suggests timely actions such as visits and emails, and the Life Sciences Customer Engagement data model includes Life Sciences-specific recommendation objects such as Territory Account Recommended Action, Territory Account Product Message Score, and Territory Account Score. These are not the same as the generic Einstein Next Best Action component and strategy experience.
The question states that the recommendation data is already loaded and synced to mobile. That removes the most likely data-load or synchronization issue. If the data exists but the component is not visible on the account profile, the issue is most likely the wrong component placement. The page must use the Life Sciences Next Best Action component that is designed to render Life Sciences recommendations in the Life Sciences mobile app.
Option A is not the best answer because inactive strategy logic would generally prevent recommendations from being generated or returned, but the scenario confirms the recommendation data is present. Option C is also less likely because a permission problem would typically prevent access to the recommendation records or data, not specifically indicate that the component itself was configured incorrectly. Therefore, the consultant should replace the generic Einstein Next Best Action component with the Life Sciences Next Best Action component.
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NEW QUESTION # 87
Choose 1 option.
Cumulus Pharma implemented a custom predictive model outside of Salesforce to determine the optimal product message for Healthcare Providers (HCPs). The company wants to display these recommendations to its field sales teams within Salesforce.
Which object should an Agentforce Life Sciences Consultant load the external scores and rankings into to use the Next Best Message feature?
Answer: C
Explanation:
The correct answer is A because Next Best Message uses product-message scoring data at the territory-account-product-message level. Salesforce's Life Sciences Cloud Developer Guide states that Next Best Message provides tailored and relevant messages for each product associated with an account. Salesforce also documents the related scoring object and describes the calculation agent used to calculate the territory account product message score based on various metrics.
The scenario says Cumulus Pharma already has a custom predictive model outside Salesforce. The goal is not to build the model inside Salesforce, but to surface the model's results to reps through the standard Next Best Message capability. Therefore, the external scores and rankings should be loaded into the object that stores ranked product-message recommendations for accounts in territories: Territory Account Product Message Score.
Option B, Visit Recommendation, is not the best answer because the requirement is specifically about product messages for HCPs, not general recommendations tied to a visit. Option C, Score Explainability Info, may support interpretation or explanation of scoring, but it is not the primary object used to load the external product-message score and ranking. To use Next Best Message with external model outputs, the consultant should load the results into Territory Account Product Message Score.
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NEW QUESTION # 88
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