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| Section | Weight | Objectives |
|---|---|---|
| Discovery | 13% | - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs |
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Interaction Design | 14% | - Designing effective page layouts - Defining user flows and interactions - Creating wireframes and prototypes |
| UX Fundamentals | 16% | - Understanding accessibility standards and guidelines - Describing the user-centered design process - Identifying user interface design principles |
| Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
>> Salesforce Plat-UX-101模擬トレーリング <<
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質問 # 85
Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines. Which declarative design properties should be used to achieve this?
正解：B
解説：
The correct answer is A. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images, exactly as stated in the uploaded study guide.
The requirement is to make Lightning Experience conform to the company's existing design guidelines using declarative configuration. The study guide therefore directs the UX Designer to the standard Themes and Branding capability rather than to custom development.
A custom theme allows the organization to apply important brand assets such as the company logo, brand colors, and imagery so that the Salesforce environment presents a recognizable visual identity.
Option B is insufficient because selecting whichever built-in theme happens to be closest does not guarantee compliance with Cloud Kicks' actual design guidelines.
Option C refers to a different branding mechanism and includes font-type configuration, but it is not the declarative approach keyed by the study guide for the current Lightning Experience scenario.
The broader UX principle is to implement branding through supported Salesforce configuration whenever those tools satisfy the requirement. This preserves consistency and avoids unnecessary custom styling while still aligning the environment with company identity.
Study Guide reference/topics: Themes and Branding, Lightning Experience, brand colors, logos, Declarative Design.
質問 # 86
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as(Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?
正解：A
解説：
The best way to achieve the requirement of having a flag field on the case object that marks a case as sensitive and can be viewed by all users who have access to the case but only be edited by the assigned case assessor is to create a custom Lightning component. A custom Lightning component can use the Lightning Data Service to access the case record and its fields, and apply conditional rendering and editing logic based on the user's role and the case assessor field. This way, the flag field can be displayed to all users who can view the case, but only be editable by the user who is the case assessor. This solution also follows the principle of designing for performance and scalability, which is one of the learning objectives for the Salesforce User Experience Designer certification.[Create Custom, Reusable Lightning Components], [Lightning Data Service Basics], [Design for Performance and Scalability]
1: https://trailhead.salesforce.com/en/content/learn/modules/lex_dev_lc_basics/lex_dev_lc_basics_intro
2: https://trailhead.salesforce.com/en/content/learn/modules/lightning_data_service/lightning_data_service_intro
3: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-performance-and-scalability
質問 # 87
Which elements of visual design should be used to better translate style and branding guidelines?
正解：B
解説：
In visual design, especially within the context of translating style and branding guidelines, certain elements play crucial roles in ensuring that the design effectively communicates the intended brand identity and aesthetic. These elements include:
Typography: The choice of fonts and how text is styled and arranged can significantly impact the brand's voice and how content is perceived by the audience. Typography can convey feelings, create hierarchy, and guide the user's attention through the design.
Color: Color schemes are fundamental in visual design as they can evoke emotions, communicate brand values, and improve the user's experience by creating visual interest and guiding focus.
Imagery: The use of images, icons, illustrations, and other visual media must align with the brand's style and values. Imagery can help tell a brand's story, convey complex information quickly, and connect with users on an emotional level.
Options B and C, such as Wireframes, Personas, Blueprints, Sketching, and Storyboards, are crucial in the early stages of the design process for conceptualization and planning but do not directly translate style and branding guidelines in the same way that typography, color, and imagery do.
質問 # 88
Cloud Kicks (CK) has been tracking the details of its storage facilities in an Excel sheet, where each facility is represented as a row and the details about each facility are represented by columns. How should CK store this information in Salesforce?
正解：A
解説：
The correct answer is C. Objects to represent storage facilities and fields to store facility details, as stated in the uploaded study guide. The spreadsheet analogy maps directly to the Salesforce data model. In the spreadsheet, each row represents an individual storage facility, while each column represents an attribute of that facility.
In Salesforce, the collection of facilities should therefore be represented by an object. Each individual facility becomes a record of that object. Properties that describe the facility-such as location, capacity, facility type, or status-should be represented by fields on that object.
Option A reverses these concepts by treating facility details as objects and storage facilities as fields. This would not correctly model the entities represented by spreadsheet rows.
Option B creates separate objects for both facilities and their attributes even though the scenario describes the details simply as characteristics of each facility rather than separate related entities.
A useful conceptual mapping is:
Spreadsheet # Salesforce
Row # Record
Column # Field
Dataset/entity type # Object
Correct data modeling directly affects UX because well-structured objects and fields produce clearer forms, record pages, reports, filtering, and navigation. Therefore, storage facilities belong as object records, with their descriptive details represented as fields.
Study Guide reference/topics: Salesforce data model, objects, records, fields, spreadsheet migration, Declarative Design.
質問 # 89
Cloud Kicks has already identified its user personas and is working with a UX Designer who wants to synthesize what the company knows about its users to create a shared understanding with the rest of the organization.
Which tool should the designer use?
正解：C
解説：
An Empathy Map is a tool used in UX design to synthesize and articulate what a design team knows about a user group. It helps in creating a shared understanding of user needs within an organization. The key features of an Empathy Map include:
User Insights: It captures what users say, think, do, and feel, providing a holistic view of their experiences and perspectives. This helps in understanding users at a deeper level.
Shared Understanding: By visualizing user attitudes and behaviors, an Empathy Map facilitates a common understanding among team members and stakeholders, ensuring that design decisions are aligned with user needs.
An Executive Summary (option A) provides a high-level overview of project objectives and outcomes but does not delve into user-centric insights. Prioritizing a Backlog (option C) is more about organizing and prioritizing tasks and features rather than synthesizing user research findings.
Reference:For guidelines on creating and using Empathy Maps, UX design resources such as the Nielsen Norman Group and the Interaction Design Foundation offer articles and guides on this and other UX research synthesis tools. These resources explain how to effectively use Empathy Maps to gain insights into user needs and foster empathy within design teams.
質問 # 90
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